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Claims & Customer Service

Resources to help you manage your health insurance policy or make a claim

Whether you need help filing a claim, or making a change to your policy, you’ll find what you need here to manage your disability, critical illness, long-term care or hospital insurance policy.

You are on: Important Phone Numbers

How to Contact Us

File a Health Insurance Claim

(Disability, Critical Illness, Long-Term Care or Hospital Insurance)

Monday to Friday, 8am to 5pm, EST

For details, see how to make a claim.

You can also download claims forms.


Request Return to Work Assistance

(Disability Insurance)

Monday to Friday, 8am to 5pm, EST

Learn about return to work assistance.


Make a General Inquiry

(Existing policyholders)

Please contact your advisor, or call:

Monday to Friday, 8am to 5pm, EST


You are on: How to Make a Claim

Filing a Health Insurance Claim

We understand that when something unfortunate happens, dealing with the aftermath can be stressful. That’s why we try to support you and make things as easy as possible.

What to do if you have a claim for disability, critical illness or long-term care insurance

What you need in order to make a claim depends on the type of coverage that you've purchased. In the case of disability insurance, it will also vary depending on whether you will be away from work on short- or long-term disability. When you call us at 1-877-519-9501, we will help you identify the documentation that is required.

In general:

  • You will need to complete a claim form and return it to us. If you don't have the form, don't worry, we will send you one upon your request. Your physician will have to complete the relevant section of this form.
  • In the case of disability insurance, a form may have to be completed by your employer.
  • It is possible that more information will be required, such as details regarding occupational duties, financial information or further medical documentation. We will advise you as to what additional information is required.
  • You will have to submit your claim within a certain period of time. This timeframe varies by product and will be outlined in your policy.

If you have your insurance policy or policy number handy when you call, it will make it easier to provide assistance. But if you don't have it, we will still be able to assist you.

Helping you get back to work

Learn more about the specialty resources available to help you get back to work after a disability.

You are on: Download Claim or Change Forms

Downloadable Forms

The forms below can be used to file a claim for health insurance benefits or to make a change to your policy. All instructions are included with the form.

Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print a form on your system. You can install the latest version of Adobe Reader (opens new window).

You are on: Claim Forms

Download Claim Forms

Disability Insurance:

Expand Disability Claim Form

Expand Attending Physician Statement

Critical Illness Insurance:

Expand Notice of Critical Illness Form

Expand Attending Physician Statement

Long-Term Care Insurance:

Expand Long-Term Care Questionnaire

Expand Attending Physician Statement - Facility Care

Expand Attending Physician Statement - Home Care

Expand Claimant's Statement - Notice of Facility Care

Expand Claimant's Statement - Notice of Home Care

You are on: Change Forms

Download Change Forms

Expand Absolute Assignment (Critical Illness)

Expand Absolute Assignment (Disability)

Expand Agent of Record Letter

Expand Application for Reinstatement and/or Policy Change

Expand Application for Removal of Wage Loss Replacement

Expand Change of Beneficiary (Disability)

Expand Change of Beneficiary/Recipient (Critical Illness)

Expand Discontinuance of Health Policy

Expand Individual Customer Service Request

Expand Pre-Authorized Debit Agreement


Call Us Today

To inquire about an existing health policy:

  • Call 1-888-604-3434

To apply for a new health policy, talk to a licensed RBC Insurance® advisor:

  • Call 1-866-262-7920

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