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Positive feedback lets us know that we're doing a good job, motivates our employees and reinforces our commitment to providing quality service.
If you have had a particularly positive experience with RBC Insurance, or believe that one of our employees has gone that "extra mile" for you, we'd like to hear about it and share your appreciation with those responsible.
We believe that the most direct way to recognize an employee's efforts is to telephone, write, e-mail or fax their manager or supervisor with your comments.
If you do not know who the staff member's manager or supervisor is, please contact the Customer Care Assurance team of RBC Insurance, and we will ensure that the individual's manager receives your letter or call. Our Customer Care Assurance area can be reached at:
RBC Insurance Services Inc.
Customer Care Assurance
P.O. Box 213, Station A
Mississauga, Ontario L5A 4N9
Telephone: 1-888-728-6666
Fax: 1-888-844-3331
E-mail: feedback@rbcinsurance.com
We will make every effort to ensure that the individuals responsible receive the accolades that are due.
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