Making a Compliment or Complaint

Step Two - Escalate the complaint: Contact Customer Care Assurance

If your problem is not resolved to your complete satisfaction with your first contact, we encourage you to contact us at:

RBC Insurance Services Inc.
Customer Care Assurance
PO Box 213, Station A
Mississauga, ON L5A 4N9

		Toll-free: 1 888 728-6666
		Toll-free fax: 1 888 844-3331
		By Email: Send an email

Upon receiving your complaint, one of our representatives will commit to a time frame for resolving your problem. We will contact you within five business days of receiving your complaint to let you know of our commitment.

If resolving your problem takes longer than anticipated, a representative will keep in touch with you regularly to update you on the progress.