Existing Clients Centre

If you need help, we are here 24/7.

We hope you will never have an emergency when you travel. But if you ever do, we will be here for you 24 hours a day, seven days a week.

If you bought your insurance from a travel agent:

What to do in an emergency or other situation: Here's what to do and who to call if: You have a medical emergency during your trip You need to cancel your trip You need to cut your trip short You have another situation covered by your insurance

How to make a claim: Find claim forms and instructions here: Emergency medical insurance claim Trip cancellation insurance claim Trip interruption insurance claim For all other claims, please click here for the number to call.

Get help with a claim: Need help filing or want to know your claim's status? Please call: 1 800 263-8944 (toll-free call from U.S. or Canada) (905) 816-2572 (collect call from anywhere) (905) 813-4701 (general fax number)

If you bought Travel HealthProtector^® insurance at an RBC Royal Bank^® branch, over the phone or online:

Please click here for emergency assistance or claims information for Travel HealthProtector insurance.