Existing Clients Centre

How to Make an Emergency Medical Insurance Claim

If you have returned home from your trip as a result of an emergency medical condition, you will need to submit an Emergency Medical Insurance claim.

Select your province of residence from the list below for instructions on how to submit your claim:

		Residents of Alberta, Manitoba, New Brunswick, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, or the Yukon
		Residents of British Columbia
		Residents of Newfoundland and Labrador
		Residents of Québec

Residents of Alberta, Manitoba, New Brunswick, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, or the Yukon

You will need to complete the following steps to submit your claim:

1. Complete and sign the Claim and Authorization
   Form . Mail the form, along with all applicable documents outlined below, to the claims office:
   
   RBC Insurance Company of Canada
   P.O. Box 97, Station A
   Mississauga, Ontario L5A 2Y9
2. Attach all original itemized bills and receipts to support your claim.
3. Attach any medical records you may have been given at the time of treatment. For hospitalization claims, we require a complete copy of your medical records from the treating facility.
4. For Multi-Trip Annual plans, attach proof of both departure from and return to your province of residence. The type of proof depends on whether you travelled via airline or car.
5. For hospitalization claims, we will require a complete copy of your medical records from the treating facility.

Please note: Depending on the claim, RBC Insurance^® may request more information.

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Residents of British Columbia

You will need to complete the following steps to submit your claim:

1. Complete and sign the Claim and Authorization
   Form . Mail the form, along with all applicable documents outlined below, to the claims office:
   
   RBC Insurance Company of Canada
   P.O. Box 97, Station A
   Mississauga, Ontario L5A 2Y9
2. As a resident of British Columbia, you'll also need to complete the appropriate provincial health claim form(s):
   
   Out-of-Country Claim Form (hospitalization) 
   
   British Columbia Medical Services Plan (MSP) Schedule A 
3. Attach all original itemized bills and receipts to support your claim.
4. Attach any medical records you may have been given at the time of treatment. For hospitalization claims, we require a complete copy of your medical records from the treating facility.
5. For Multi-Trip Annual plans, attach proof of both departure from and return to your province of residence. The type of proof depends on whether you travelled via airline or car.

Please note: Depending on the claim, RBC Insurance^® may request more information.

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Residents of Newfoundland and Labrador

You will need to complete the following steps to submit your claim:

1. Complete and sign the Claim and Authorization
   Form . Mail the form, along with all applicable documents outlined below, to the claims office:
   
   RBC Insurance Company of Canada
   P.O. Box 97, Station A
   Mississauga, Ontario L5A 2Y9
2. As a resident of Newfoundland and Labrador, you'll also need to complete the appropriate provincial health claim form:
   
   Out-of-Province Claim Form 
   (Required if treated as an outpatient, either at a clinic or hospital.)
3. Attach all original itemized bills and receipts to support your claim.
4. Attach any medical records you may have been given at the time of treatment. For hospitalization claims, we require a complete copy of your medical records from the treating facility.
5. For Multi-Trip Annual plans, attach proof of both departure from and return to your province of residence. The type of proof depends on whether you travelled via airline or car.

Please note: Depending on the claim, RBC Insurance^® may request more information.

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Residents of Québec

You will need to complete the following steps to submit your claim:

1. Complete and sign the Claim and Authorization
   Form . Mail the form, along with all applicable documents outlined below, to the claims office:
   
   RBC Insurance Company of Canada
   P.O. Box 97, Station A
   Mississauga, Ontario L5A 2Y9
2. As a resident of Québec, you'll also need to complete the appropriate provincial health claim form:
   
   Application for Reimbursement 
3. Attach all original itemized bills and receipts to support your claim.
4. Attach any medical records you may have been given at the time of treatment. For hospitalization claims, we require a complete copy of your medical records from the treating facility.
5. For Multi-Trip Annual plans, attach proof of both departure from and return to your province of residence. The type of proof depends on whether you travelled via airline or car.

Please note: Depending on the claim, RBC Insurance^® may request more information.