Existing Clients Centre

Making a Trip Interruption Insurance Claim

If you had to return home early from your trip due to a sickness, injury or another unexpected covered situation that occurred during your trip, follow these steps to submit a Trip Interruption Insurance claim:

1. Complete and sign the Claim and Authorization
   Form . Mail the form, along with all applicable documents outlined below, to the appropriate claims office:
   
   Residents of Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, or the Yukon:
   
   

   RBC Insurance Company of Canada P.O. Box 5550, Station A Calgary, Alberta T2H 1X9

   
   Residents of New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, or Prince Edward Island:
   
   

   RBC Insurance Company of Canada P.O. Box 97, Station A Mississauga, Ontario L5A 2Y9

   
   Residents of Québec:
   
   

   RBC Insurance Company of Canada P.O. Box 11472, Station Centre Ville Montréal, Québec H3C 5N2

2. If the interruption is due to an injury or sickness of yourself, an immediate family member or your travelling companion, you must have a Medical Certificate fully completed by the treating physician at your travel destination. The physician who fills out the form must be the same one who treated the sick or injured person at your travel destination.
3. Submit an itemized copy of your invoice, providing a breakdown of the cost of your trip including airfare, hotel, taxes, service fees, and anything else. You'll need to provide proof of payment for each item.
4. Attach original unused airline ticket(s) along with the new return tickets you purchased. If you paid a change fee, you'll need to include the original receipts for this cost.
5. If the interruption is due to non-medical reasons, you'll need to provide substantiated evidence. This could be a copy of subpoena for court/jury duty, a letter from your employer, a report from your airline/cruise, or a death certificate.
6. If you incurred additional expenses as a result of one of the insured risks, you'll need to submit original receipts for all additional costs such as hotel accommodations, meals, essential telephone calls, or taxi fares.