CURRENT CLIENTS

Product Type

Phone & Office Hours

Insurance products serviced by RBC Insurance career agents   

Phone: 1-800-551-8354
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

Fixed Annuities

Contracts that begin with MA: 1-866-690-1992
All other contracts:  1-800-234-5514
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

Traditional Life Insurance originally issued by BMA  

Phone: 1-800-234-5514
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)  

Variable Annuities and Variable Life Insurance

Phone: 1-800-423-9398
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

RBC ExpressTERM

Phone: 1-866-816-6767
E-mail: expresstermcustomersupport@rbc.com
Online Account Access:
https://secure.rbcexpressterm.com/
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

RBC Index Enhanced Universal Life 

Phone: 1-866-690-1992
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

RBC LevelTERM

Phone: 1-866-765-4555
E-mail: customerserviceterm@rbc.com
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

RBC Mortgage Protection

Phone: 1-866-578-5840
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

Mortgage Life, Accidental Death, and Disability Income Insurance

Phone: 1-800-845-9265
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)

RBC Travel Protection

Claims Phone: 1-866-305-5757
24/7 Worldwide Assistance: 1-866-896-5702
E-mail: mailto:rbctravelprotection@rbc.com
Office Hours: Monday - Friday, 8 a.m. - 5 p.m., (EST)

AGENTS, PRODUCERS, REPRESENTATIVES

Channel/Product

Phone & Office Hours

Fixed Annuities and Variable Products Sales Desk

Phone: 1-888-262-8131
Sales Desk Hours: Monday - Thursday, 9 a.m. - 6:00 p.m. (EST); Friday, 9 a.m. - 5:30 p.m. (EST)
Secure Web Access: Sales Resource Center

Fixed Annuities Customer Service & Policy Changes

Contracts that begin with MA: 1-866-690-1992
All other contracts: 1-800-234-5514
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)
Secure Web Access: Sales Resource Center

Indexed Universal Life Customer Service

Phone: 1-866-690-1992
Email: rbcinsurance@mccamish.com
Office Hours: Monday - Friday, 8 a.m. - 6 p.m., (EST)
Secure Web Access: Sales Resource Center   

Variable Products Customer Service

Customer Service/Policy Changes Phone: 1-800-423-9398
Office Hours: Monday - Friday, 8 a.m. - 6 p.m. (EST)
Secure Web Access: Sales Resource Center

Agency

Phone: 1-800-269-8299
Office Hours: Monday - Friday, 8 a.m. - 6 p.m. (EST)
Secure Web Access: Virtual Agency

Term Insurance Marketing

Phone: 1-866-358-9169
Office Hours: Monday - Friday, 8:30 a.m. - 5 p.m. (EST)
Secure Web Access: RBC LevelTERM
Secure Web Access: RBC ExpressTERM

Financial Institution Sales

Phone: 1-800-344-5834, option 2
Office Hours: Monday - Friday, 8 a.m. - 6 p.m. (EST)

RBC Travel Protection Insurance

Claims Phone: 1-866-305-5757
Sales Phone: 1-866-307-5757
Office Hours: Monday - Friday, 8 a.m. - 6 p.m. (EST)
Secure Web Access : WorldProtect

RBC INSURANCE CORPORATE OFFICES

Offices

Phone & Office Hours

RBC Insurance, U.S. Head Office
2000 Wade Hampton Blvd
Greenville, SC 29615

Toll-Free: 1-800-435-3520
Local: 1-864-609-1000
Office Hours: Monday - Friday, 8:30 a.m. - 5:30 p.m., (EST)
Media Relations Phone: 1-864-609-1187

RBC Insurance, Sales & Marketing - Variable & Fixed Annuity Products
Two Pershing Square, 2300 Main Street
Suite 450
Kansas City, MO 64108

Toll-Free: 1-800-262-5433
Local: 1-816-218-6500
Office Hours: Monday - Friday, 9:30 a.m. - 6 p.m., (EST)
Sales Desk Phone: 1-888-262-8131
Sales Desk Hours: Monday - Thursday, 9 a.m. - 6:00 p.m. (EST); Friday, 9 a.m. - 5:30 p.m. (EST)