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Credit Card and Travel Insurance Claims

Trip Cancellation and Trip Interruption Claims Through an RBC Travel Insurance Policy/Certificate

If you purchased trip cancellation or trip interruption coverage through an RBC travel insurance policy/certificate, please use this submission form.

Claims Through an RBC Credit Card

For a claim under the terms of your RBC Credit Card for any of the following, please use the submission forms and the process outlined on this page below.

  • Trip cancellation or trip interruption insurance
  • Baggage insurance
  • Emergency medical insurance
  • Purchase security and warranty insurance

Benefits of submitting your claim online

Our call centers are overwhelmed with claim requests, as many of our clients have been impacted by recent events. To bypass lengthy wait times, submit your claim online through TitanFile, which is a secure platform for uploading documents.

By submitting online, your information will be received securely and processed quickly. If you haven’t submitted a claim online before, we’ve outlined everything you need to get started.

What you need to get started

Before beginning your claim submission, make sure you have the following information:

  • Your completed claim form (see below)
  • Any supporting claim documentation

If you only have print versions of any of the above, snap a picture of the form on your smart device. PDF, JPEG, GIF and PNG files are all accepted.

Complete your claim form

The last and most important piece of information is your mandatory claim form. Find the applicable form below, fill it out, and attach it to your online submission.

Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, complete and sign a form on your system.

Please select your claim form:

What to Expect

Given the high volume of claims at this time, we are asking that you submit your claim securely through TitanFile, a secure platform for uploading documents. While RBC Insurance is working hard to review your claim as quickly as possible, the process could take several weeks to complete. Thanks in advance for your patience.

Start Online Submission