{"id":25758,"date":"2025-04-14T13:34:14","date_gmt":"2025-04-14T17:34:14","guid":{"rendered":"https:\/\/www.rbcinsurance.com\/en-ca\/?page_id=25758"},"modified":"2025-10-20T15:20:44","modified_gmt":"2025-10-20T19:20:44","slug":"submit-claims","status":"publish","type":"page","link":"https:\/\/www.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/reference-guide\/submit-claims\/","title":{"rendered":"Submit Claims"},"content":{"rendered":"\n<div class=\"wp-block-rbc-resource-wrapper resourceWrapper tabListStickyWrapper pad-b-dbl mob-pad-b-dbl\">\n<div class=\"wp-block-group resourceWrapper__col-left tabListHeadings is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"rbc-yoast-breadcrum-span\"><span><a href=\"https:\/\/www.rbcinsurance.com\/en-ca\/\">Home<\/a><\/span><\/span>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-claims\">Claims<\/h1>\n\n\n\n<p><span class=\"partial__border-bottom\">This section helps you in regards to making claims and supporting your employees when they need to submit claims under their Group Benefits Plan.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-claims-inquiries\"><a href=\"#h-claims-inquiries\" class=\"jumpLink\">Claims Inquiries<\/a><\/h2>\n\n\n\n<p>For any claim inquiries, please call&nbsp;1-855-264-2174&nbsp;or email as follows:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li>For Life, AD&amp;D, Disability or GSI Critical Illness claim inquiries, please email&nbsp;<a href=\"mailto:claimservice@rbc.com\" class=\"rbc-link-format\">claimservice@rbc.com<\/a><\/li>\n\n\n\n<li>For Group Critical Illness claim inquiries, please email:&nbsp;<a href=\"mailto:RBCI_CI_Claims@allstatevoluntary.ca\" class=\"rbc-link-format\">RBCI_CI_Claims@allstatevoluntary.ca<\/a><\/li>\n\n\n\n<li>For Health &amp; Dental claim inquiries, please email&nbsp;<a href=\"mailto:healthanddentalclaims@groupinsurance.rbc.com\" class=\"rbc-link-format\">healthanddentalclaims@groupinsurance.rbc.com<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:claimservice@rbc.com\" data-dig-id=\"LP-25758-104ee157\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"claimservice@rbc.com\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">claimservice@rbc.com<\/a><\/p>\n\n\n\n<p><a href=\"mailto:RBCI_CI_Claims@allstatevoluntary.ca\" data-dig-id=\"LP-25758-5582ff5b\" data-dig-category=\"LP\" data-dig-action=\"link click\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">RBCI_CI_Claims@allstatevoluntary.ca<\/a><\/p>\n\n\n\n<p><a href=\"mailto:healthanddentalclaims@groupinsurance.rbc.com\" data-dig-id=\"LP-25758-ad2dff4a\" data-dig-category=\"LP\" data-dig-action=\"link click\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">healthanddentalclaims@groupinsurance.rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-short-term-disability-claims\"><a href=\"#h-short-term-disability-claims\" class=\"jumpLink\">Short Term Disability Claims<\/a><\/h2>\n\n\n\n<p>In the event of a disability, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717597.pdf\" data-dig-id=\"LP-25758-24626934\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"AWI\/STD\/ATP \u2013 STD Disability Claim&nbsp;Form\" class=\"rbc-link-format\">AWI\/STD\/ATP \u2013 STD Disability Claim&nbsp;Form<\/a>&nbsp;must be completed and emailed to&nbsp;<a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>There are 3 statements to be completed:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ol class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717597.pdf\" data-dig-id=\"LP-25758-b74fee37\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Disability Claim Form Client\u2019s Statement\" class=\"rbc-link-format\">Disability Claim Form Client\u2019s Statement<\/a>;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/128195-std-claim-form-employer-statement-en.pdf\" data-dig-id=\"LP-25758-ef4be492\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Employer\/Carrier Statement\" class=\"rbc-link-format\">Employer\/Carrier Statement<\/a>;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/128197-std-claim-form-physician-statement-en.pdf\" data-dig-id=\"LP-25758-3150842d\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Attending Physician\u2019s Statement \u2013 Short Term Disability Claim\" class=\"rbc-link-format\">Attending Physician\u2019s Statement \u2013 Short Term Disability Claim<\/a>.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>To avoid any delays in the processing of the Short Term Disability claim, all forms should be completed in full and submitted to&nbsp;<a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a>&nbsp;as soon as possible.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>As the employer, please be sure to complete the form to the fullest, and include any supplemental information required such as job description, last pay stub or statement, attendance records etc. Additional information may be requested by us upon review of the claim forms.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadble PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717597.pdf\" data-dig-id=\"LP-25758-358816e1\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"AWI\/STD\/ATP \u2013 STD Disability Claim&nbsp;Form \/ Disability Claim Form Client\u2019s Statement\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">AWI\/STD\/ATP \u2013 STD Disability Claim&nbsp;Form \/ Disability Claim Form Client\u2019s Statement<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/128195-std-claim-form-employer-statement-en.pdf\" data-dig-id=\"LP-25758-367a662e\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Employer\/Carrier Statement\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Employer\/Carrier Statement<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/128197-std-claim-form-physician-statement-en.pdf\" data-dig-id=\"LP-25758-8dd04afa\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Attending Physician\u2019s Statement \u2013 Short Term Disability Claim\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Attending Physician\u2019s Statement \u2013 Short Term Disability Claim<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:intake@rbc.com\" data-dig-id=\"LP-25758-a81dbe8f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"intake@rbc.com\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">intake@rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-long-term-disability-gsi-life-waiver-premium-claims\"><a href=\"#h-long-term-disability-gsi-life-waiver-premium-claims\" class=\"jumpLink\">Long Term Disability\/GSI\/Life Waiver Premium Claims<\/a><\/h2>\n\n\n\n<p>In the event of a disability (with or without GSI) or a stand-alone life waiver of premium, the Group Disability Claim Form must be completed in full and submitted to&nbsp;<a href=\"mailto:intake@rbc.com\">intake@rbc.com<\/a>.<\/p>\n\n\n\n<p>There are 3 statements to be completed:<\/p>\n\n\n\n<ol class=\"wp-block-list  list-core-block second-level-inherit third-level-inherit\">\n<li>Employee:&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717593.pdf\" data-dig-id=\"LP-25758-4baa8efc\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Disability Claim Form \u2013 Employee Statement\" class=\"rbc-link-format\">Group Disability Claim Form \u2013 Employee Statement<\/a><\/li>\n\n\n\n<li>Employer:&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717592.pdf\" data-dig-id=\"LP-25758-69aa0963\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Disability Claim Form \u2013 Employer Statement\" class=\"rbc-link-format\">Group Disability Claim Form \u2013 Employer Statement<\/a><\/li>\n\n\n\n<li>Physician:&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-518238.pdf\" data-dig-id=\"LP-25758-23aff2c3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Attending Physician Statements \u2013 for Disability Claims\" class=\"rbc-link-format\">Attending Physician Statements \u2013 for Disability Claims<\/a><\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>The employee may select which form to have completed based on their condition. Otherwise, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-518238.pdf\" data-dig-id=\"LP-25758-e6b5757a\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"General form\" class=\"rbc-link-format\">General form<\/a>&nbsp;may be used.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>To assist in ensuring minimal or no interruption in pay to your employee, claim forms should be completed&nbsp;at least 8 weeks before&nbsp;the end of the elimination period (i.e. the waiting period before benefits are paid).<\/p>\n\n\n\n<p>As the employer, please be sure to complete the form to the fullest, and include any supplemental information required such as job description, last pay stub or statement, attendance records etc. Additional information may be requested by us upon review of the claim forms.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717593.pdf\" data-dig-id=\"LP-25758-5109fcc3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Disability Claim Form \u2013 Employee Statement\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Group Disability Claim Form \u2013 Employee Sta<\/a><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717593.pdf\" data-dig-id=\"LP-25758-5109fcc3\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Disability Claim Form \u2013 Employee Statement\" class=\"rbc-link-format\">tement<\/a><\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717592.pdf\" data-dig-id=\"LP-25758-d4d0a1b9\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Disability Claim Form \u2013 Employer Statement\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Group Disability Claim Form \u2013 Employer Statement<\/a><\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-518238.pdf\" data-dig-id=\"LP-25758-c9dc3889\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Attending Physician Statements \u2013 for Disability Claims \/ General form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Attending Physician Statements \u2013 for Disability Claims \/ General form<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:intake@rbc.com\" data-dig-id=\"LP-25758-26f19059\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"intake@rbc.com\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">intake@rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-life-insurance-accidental-death-claims\"><a href=\"#h-life-insurance-accidental-death-claims\" class=\"jumpLink\">Life Insurance \/ Accidental Death Claims<\/a><\/h2>\n\n\n\n<p>In the event of a life or accidental death claim, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717594.pdf\" data-dig-id=\"LP-25758-1c7f0ba4\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Life\/Accidental Death Notice of&nbsp;Claim\" class=\"rbc-link-format\">Group Life\/Accidental Death Notice of&nbsp;Claim<\/a>&nbsp;must be completed and submitted to&nbsp;<a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a>.<\/p>\n\n\n\n<p>There are 3 statements to be completed:<\/p>\n\n\n\n<ol class=\"wp-block-list  list-core-block second-level-inherit third-level-inherit\">\n<li>Employee\u2019s beneficiary: Client\u2019s Statement<\/li>\n\n\n\n<li>Employer: Employer\u2019s Statement<\/li>\n\n\n\n<li>Physician: Physician\u2019s Statement \u2013 should be submitted for all accidental death claims and for life claims of all insurance amounts.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>As the employer, please be sure to include the original group enrolment form with your statement. Additional information may be requested by us upon review of the claim forms.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717594.pdf\" data-dig-id=\"LP-25758-7e6d3090\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Life\/Accidental Death Notice of&nbsp;Claim\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Group Life\/Accidental Death Notice of&nbsp;Claim<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:intake@rbc.com\" data-dig-id=\"LP-25758-13be287f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"intake@rbc.com\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">intake@rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-loss-of-use-dismemberment-claims\"><a href=\"#h-loss-of-use-dismemberment-claims\" class=\"jumpLink\">Loss of Use \/ Dismemberment Claims<\/a><\/h2>\n\n\n\n<p>In the event of a loss of use or dismemberment claim, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717692.pdf\" data-dig-id=\"LP-25758-d01bfb48\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Loss of Use\/Dismemberment Notice of Claim\" class=\"rbc-link-format\">Loss of Use\/Dismemberment Notice of Claim<\/a>&nbsp;must be completed in full and submitted to&nbsp;<a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a>.<\/p>\n\n\n\n<p>There are 3 statements to be completed:<\/p>\n\n\n\n<ol class=\"wp-block-list  list-core-block second-level-inherit third-level-inherit\">\n<li>Employee: Client\u2019s\/Employee\u2019s Statement<\/li>\n\n\n\n<li>Employer: Employer\u2019s Statement<\/li>\n\n\n\n<li>Physician: Attending Physician\u2019s Statement<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>As the employer, please be sure to include the original group enrolment form with your statement. Additional information may be requested by us upon review of the claim forms.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-717692.pdf\" data-dig-id=\"LP-25758-77e42475\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Loss of Use\/Dismemberment Notice of Claim\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Loss of Use\/Dismemberment Notice of Claim<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:intake@rbc.com\" data-dig-id=\"LP-25758-48a61f5f\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"intake@rbc.com\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">intake@rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-individual-disability-claims-standalone-gsi-with-no-group-component\"><a href=\"#h-individual-disability-claims-standalone-gsi-with-no-group-component\" class=\"jumpLink\">Individual Disability Claims (Standalone GSI with no group component)<\/a><\/h2>\n\n\n\n<p>In the event of a disability the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-517130.pdf\" data-dig-id=\"LP-25758-069ad9d7\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Individual Disability Claim Form\" class=\"rbc-link-format\">Individual Disability Claim Form<\/a>&nbsp;must be completed and emailed to&nbsp;<a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a>.<\/p>\n\n\n\n<p>There are 2 statements to be completed:<\/p>\n\n\n\n<ol class=\"wp-block-list  list-core-block second-level-inherit third-level-inherit\">\n<li>Employee: Individual Disability Claim Form \u2013 Client\u2019s Statement of Disability; and Broker Direction and Authorization<\/li>\n\n\n\n<li>Physician: Attending Physician Statement \u2013 for Disability Claims. The employee may select which form to have completed based on their condition. Otherwise, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-518238.pdf\" data-dig-id=\"LP-25758-a7fd45cf\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"General\" class=\"rbc-link-format\">General<\/a>&nbsp;form may be used.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>Claim forms must be completed in full as soon as possible following the date of disability. Additional information may be request by us upon review of the claim forms.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-517130.pdf\" data-dig-id=\"LP-25758-4159bc56\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Individual Disability Claim Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Individual Disability Claim Form<\/a><\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-518238.pdf\" data-dig-id=\"LP-25758-146dce67\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"General Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">General Form<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:intake@rbc.com\" data-dig-id=\"LP-25758-5b0faff0\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"m\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">intake@rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-gsi-critical-illness-claims\"><a href=\"#h-gsi-critical-illness-claims\" class=\"jumpLink\">GSI Critical Illness Claims<\/a><\/h2>\n\n\n\n<p>In the event of a critical illness, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-105848.pdf\" data-dig-id=\"LP-25758-5be7216a\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Notice of GSI Critical Illness Claim Form\" class=\"rbc-link-format\">Notice of GSI Critical Illness Claim Form<\/a>&nbsp;must be completed in full and submitted to&nbsp;<a href=\"mailto:intake@rbc.com\" class=\"rbc-link-format\">intake@rbc.com<\/a>.<\/p>\n\n\n\n<p>There are 2 forms to be completed:<\/p>\n\n\n\n<ol class=\"wp-block-list  list-core-block second-level-inherit third-level-inherit\">\n<li>Employee:&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-105848.pdf\" data-dig-id=\"LP-25758-74e57730\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Notice of Critical Illness Claim form\" class=\"rbc-link-format\">Notice of Critical Illness Claim form<\/a><\/li>\n\n\n\n<li>Physician:&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/en-ca\/group-benefits\/claims-service\/#claims-groupbenefits-forms\" data-dig-id=\"LP-25758-682c99b1\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Attending Physician Statement \u2013 for Critical Illness Claims\" class=\"rbc-link-format\">Attending Physician Statement \u2013 for Critical Illness Claims<\/a>. The employee may select which form to have completed based on their condition.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>Additional information or medical documentation may be required.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-105848.pdf\" data-dig-id=\"LP-25758-3c50bd9a\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Notice of Critical Illness Claim Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Notice of Critical Illness Claim Form<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:intake@rbc.com\" data-dig-id=\"LP-25758-fdcb17d2\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"intake@rbc.com\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">intake@rbc.com<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-group-critical-illness-claims\"><a href=\"#h-group-critical-illness-claims\" class=\"jumpLink\">Group Critical Illness Claims<\/a><\/h2>\n\n\n\n<p>In the event of a group critical illness claim, the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/group-ci-claim-form-en.pdf\" data-dig-id=\"LP-25758-f07d7230\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Critical Illness Claims Form\" class=\"rbc-link-format\">Group Critical Illness Claims Form<\/a>&nbsp;must be completed and emailed to&nbsp;<a href=\"mailto:RBCI_CI_Claims@allstatevoluntary.ca\" class=\"rbc-link-format\">RBCI_CI_Claims@allstatevoluntary.ca<\/a>.<\/p>\n\n\n\n<p><strong>NOTE: Please download and save the form to your computer or device. Retrieve and open the saved copy in Adobe Reader to complete and submit it.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/pdf\/group-benefits\/forms\/group-ci-claim-form-en.pdf\" data-dig-id=\"LP-25758-f8c942fc\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Group Critical Illness Claims Form\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Group Critical Illness Claims Form<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:RBCI_CI_Claims@allstatevoluntary.ca\" data-dig-id=\"LP-25758-38f1cd34\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"RBCI_CI_Claims@allstatevoluntary.ca\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">RBCI_CI_Claims@allstatevoluntary.ca<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-extended-health-amp-dental-claims\"><a href=\"#h-extended-health-amp-dental-claims\" class=\"jumpLink\">Extended Health &amp; Dental Claims<\/a><\/h2>\n\n\n\n<p>Depending on the nature of the claim, a plan member&#8217;s service provider may be able to submit claims electronically on their behalf.<\/p>\n\n\n\n<p>Plan Members may also submit claims through&nbsp;<a href=\"https:\/\/www4.rbcinsurance.com\/ui\/signin\/home?lang=en\" data-dig-id=\"LP-25758-721d398e\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Insurance\" class=\"rbc-link-format\">Online Insurance<\/a>. By selecting&nbsp;<strong>Submit Claim<\/strong>&nbsp;and navigating to the&nbsp;<strong>Health\/Dental<\/strong>&nbsp;option on the Home Page, plan members will be able to submit a health and dental claim electronically. This is also available through the&nbsp;<a href=\"https:\/\/www.rbcinsurance.com\/en-ca\/group-benefits\/my-benefits\/\" data-dig-id=\"LP-25758-1448d845\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"RBC Insurance My Benefits app\" class=\"rbc-link-format\">RBC Insurance My Benefits app<\/a>&nbsp;on a smartphone.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.rbcinsurance.com\/en-ca\/group-benefits\/plan-member\/#download\" data-dig-id=\"LP-25758-af348fc8\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Printable Health and Dental Claim forms are available\" class=\"rbc-link-format\">Printable Health and Dental Claim forms are available<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-travel-claims\"><a href=\"#h-travel-claims\" class=\"jumpLink\">Travel Claims<\/a><\/h2>\n\n\n\n<p>Please contact Allianz Global Assistance:<\/p>\n\n\n\n<p>Visit:<\/p>\n\n\n\n<ul class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li><a href=\"https:\/\/allianzassistanceclaims.ca\/login\" target=\"_blank\" data-dig-id=\"LP-25758-affb4097\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Online Travel Insurance Claims Site\" class=\"rbc-link-format externalsite-link\" data-icon-class=\"externalsite-link\" rel=\"noreferrer noopener\">Online Travel Insurance Claims Site<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Call:<\/p>\n\n\n\n<ul class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li>1-855-603-5571&nbsp;(in Canada or USA) or<\/li>\n\n\n\n<li>1-905-608-8251&nbsp;(collect from anywhere in the world).<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>This toll-free call centre is available 24 hours a day, 365 days a year worldwide, and can help to ensure you get the care you need without incurring unnecessary out-of-pocket expenses.<\/p>\n\n\n\n<p>Prior to travelling, plan members are encouraged to review their Employee Benefits Booklet to understand what benefits are covered.<\/p>\n\n\n\n<p>The ID card contains contact information in the event of an emergency.<\/p>\n\n\n\n<p>Employees can retrieve printable travel claim forms.<\/p>\n\n\n\n<p>If required, employees can take the Travel Confirmation of Coverage Letter along with their ID Card when travelling to countries requiring proof of coverage.<\/p>\n\n\n\n<ul class=\"wp-block-list list-core-block second-level-inherit third-level-inherit is-style-blue-disc\">\n<li><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-869227.pdf\" data-dig-id=\"LP-25758-4db298ad\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Travel Confirmation of Coverage Letter\" class=\"rbc-link-format\">Travel Confirmation of Coverage Letter<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>If a more detailed Travel Confirmation letter is required plan member can call&nbsp;1-855-264-2174.<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Downloadable PDFs mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"https:\/\/www.rbcinsurance.com\/salesresourcecentre\/file-869227.pdf\" data-dig-id=\"LP-25758-6812b0c9\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"Travel Confirmation of Coverage Letter\" class=\"rbc-link-format pdf-link\" data-icon-class=\"pdf-link\">Travel Confirmation of Coverage Letter<\/a><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"tel:18556035571\" data-dig-id=\"LP-25758-edf4f04c\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"1-855-603-5571\" class=\"rbc-link-format phone-link\" data-icon-class=\"phone-link\">1-855-603-5571<\/a>&nbsp;(in Canada or USA)<\/p>\n\n\n\n<p><a href=\"tel:19056088251\" data-dig-id=\"LP-25758-7909ae69\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"1-905-608-8251\" class=\"rbc-link-format phone-link\" data-icon-class=\"phone-link\">1-905-608-8251<\/a>&nbsp;(collect from anywhere in the world)<\/p>\n\n\n\n<p><a href=\"tel:18552642174\" data-dig-id=\"LP-25758-473bbe09\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"1-855-264-2174\" class=\"rbc-link-format phone-link\" data-icon-class=\"phone-link\">1-855-264-2174<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"rbci-tw-alert bannerNotice\"><div class=\"wp-block-rbc-banner-notice rbc-banner-block-header-div default\"><div><p class=\"rbc-banner-block-header\"><strong>Tip<\/strong><\/p><\/div><\/div><div class=\"rbc-banner-block-description-p \"><div class=\"buttonSection\">\n<p class=\"call-link\">Prior to seeking medical treatment, it is important that plan members calls the number listed on their ID card as soon as possible. The call centre is available 24 hours a day, 365 days a year worldwide, and can help to ensure they get the care they need without incurring unnecessary out-of-pocket expenses.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-newcomer-health-plan\"><a href=\"#h-newcomer-health-plan\" class=\"jumpLink\">Newcomer Health Plan<\/a><\/h2>\n\n\n\n<p>Claims under your Newcomer Health Plan Coverage are managed by Cowan.<\/p>\n\n\n\n<p>Service providers on the Cowan Preferred Provider Network can bill directly to Cowan, however, a paper claim can be submitted if a member has paid for eligible services.<\/p>\n\n\n\n<p>Email: <a href=\"mailto:clients@cowangroup.ca\" class=\"rbc-link-format\">clients@cowangroup.ca<\/a><\/p>\n\n\n\n<p>Call: 1-888-509-7797<br>Fax: 613-741-7771<\/p>\n\n\n\n<div class=\"wp-block-rbc-file-list fileList\">\n<p><strong>Contact information mentioned<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list\">\n<li class=\"wp-block-rbc-list-item\">\n<p><a href=\"mailto:clients@cowangroup.ca\" data-dig-id=\"LP-29910-c5085546\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"clients@cowangroup.ca\" class=\"rbc-link-format email-link\" data-icon-class=\"email-link\">clients@cowangroup.ca<\/a><\/p>\n\n\n\n<p><a href=\"tel:18885097797\" data-dig-id=\"LP-29910-4563f913\" data-dig-category=\"LP\" data-dig-action=\"link click\" data-dig-label=\"1-888-509-7797\" class=\"rbc-link-format phone-link\" data-icon-class=\"phone-link\">1-888-509-7797<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group resourceWrapper__col-right is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-rbc-tabs-list tabsList\"><p class=\"tabsList__heading\">On this page<\/p><div class=\"tabsList__wrapper\"><button class=\"selectDropdown__button\" aria-haspopup=\"listbox\" aria-expanded=\"false\"><span class=\"selectDropdown__title\">Claims Inquiries<\/span><span class=\"selectDropdown__chevron\"><\/span><\/button><ul class=\"tabsList__items selectDropdown__list\"><li class=\"selectDropdown__list__item tabsList__item selected\"><a href=\"#h-claims-inquiries\">Claims Inquiries<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-short-term-disability-claims\">Short Term Disability Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-long-term-disability-gsi-life-waiver-premium-claims\">Long Term Disability\/GSI\/Life Waiver Premium Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-life-insurance-accidental-death-claims\">Life Insurance \/ Accidental Death Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-loss-of-use-dismemberment-claims\">Loss of Use \/ Dismemberment Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-individual-disability-claims-standalone-gsi-with-no-group-component\">Individual Disability Claims (Standalone GSI with no group component)<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-gsi-critical-illness-claims\">GSI Critical Illness Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-group-critical-illness-claims\">Group Critical Illness Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-extended-health-amp-dental-claims\">Extended Health &amp; Dental Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-travel-claims\">Travel Claims<\/a><\/li><li class=\"selectDropdown__list__item tabsList__item \"><a href=\"#h-newcomer-health-plan\">Newcomer Health Plan<\/a><\/li><\/ul><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":203,"featured_media":0,"parent":23167,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/resources.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25758","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Submit Claims | RBC Insurance<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Submit Claims | RBC Insurance\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rbcinsurance.com\/en-ca\/group-benefits\/plan-administrator\/reference-guide\/submit-claims\/\" \/>\n<meta property=\"og:site_name\" content=\"RBC Insurance\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-20T19:20:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/personal-insurance-mobile.webp?quality=80\" \/>\n\t<meta property=\"og:image:width\" content=\"880\" \/>\n\t<meta property=\"og:image:height\" content=\"463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" 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