{"id":36466,"date":"2026-04-23T10:45:01","date_gmt":"2026-04-23T14:45:01","guid":{"rendered":"https:\/\/www.rbcinsurance.com\/en-ca\/?p=36466"},"modified":"2026-04-22T14:41:13","modified_gmt":"2026-04-22T18:41:13","slug":"rbc-insurance-wins-two-awards-at-the-digital-bankers-2026-digital-cx-awards","status":"publish","type":"post","link":"https:\/\/www.rbcinsurance.com\/en-ca\/advice-learning\/newsroom\/rbc-insurance-wins-two-awards-at-the-digital-bankers-2026-digital-cx-awards","title":{"rendered":"RBC Insurance wins two awards at The Digital Banker\u2019s 2026 Digital CX Awards"},"content":{"rendered":"\n<div class=\"wp-block-rbc-template-selector templateSelector template__article articleSingle\" data-template=\"article\">\n<div class=\"wp-block-group articleSingle__container tabListStickyWrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__hero__inner is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"rbc-yoast-breadcrum-span\"><span><a href=\"https:\/\/www.rbcinsurance.com\/en-ca\/\">Home<\/a><\/span><\/span>\n\n\n\n<div class=\"wp-block-group articleSingle__featuredImage__group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__title__group is-layout-flow wp-block-group-is-layout-flow\"><h1 class=\"wp-block-post-title\">RBC Insurance wins two awards at The Digital Banker\u2019s 2026 Digital CX Awards<\/h1>\n\n\n<div class=\"wp-block-group articleSingle__date__group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-post-date\"><time datetime=\"2026-04-23T10:45:01-04:00\">April 23, 2026<\/time><\/div>\n\n\n<span class=\"wp-block-rbc-html-element articleSingle__readTime\">3 Min Read<\/span>\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__author__group is-layout-flow wp-block-group-is-layout-flow\">\n<img decoding=\"async\" src=\"https:\/\/www.rbcinsurance.com\/en-ca\/wp-content\/uploads\/sites\/2\/2021\/06\/Avatar.webp?quality=80&w=128&h=128&crop=1\" alt=\"RBC Insurance\">\n\n\n\n<div class=\"wp-block-group articleSingle__author__details is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"wp-block-rbc-html-element articleSingle__author__name\">RBC Insurance<\/span>\n\n\n\n<span class=\"wp-block-rbc-html-element articleSingle__author__designation\"><\/span>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__container__main is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__page__nav is-layout-flow wp-block-group-is-layout-flow\">\t\t<div class=\"socials-block\">\n\t\t\t\t\t\t<p class=\"socials-block-title\">\n\t\t\tShare this article\t\t<\/p>\n\t\t<div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n\t\t\t\t\t<a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=RBC Insurance wins two awards at The Digital Banker\u2019s 2026 Digital CX Awards &#038;body=Hi, I thought you might be interested in this article from RBC Insurance: https:\/\/www.rbcinsurance.com\/en-ca\/advice-learning\/newsroom\/rbc-insurance-wins-two-awards-at-the-digital-bankers-2026-digital-cx-awards\" aria-label=\"Email\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rbcinsurance.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n\t\t\t\talt=\"envelope icon\">\n\t\t\t\t<span>\n\t\t\t\tEmail\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t<div class=\"social-button-wrapper sharing-copy-wrapper\">\n\t\t\t<button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcinsurance.com\/en-ca\/advice-learning\/newsroom\/rbc-insurance-wins-two-awards-at-the-digital-bankers-2026-digital-cx-awards\" aria-label=\"Copy URL\">\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.rbcinsurance.com\/en-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n\t\t\t\talt=\"copy icon\">\n\t\t\t<span id=\"sharing-copyUrl-Label\">\n\t\t\t\tCopy URL\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n\t\t<\/div>\n\t<\/div>\n  \t\t<\/div>\t\n\t\t<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__content__main tabListHeadings is-layout-flow wp-block-group-is-layout-flow\">\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<p>RBC Insurance has been recognized with two awards at the <a href=\"https:\/\/thedigitalbanker.com\/awards\/digital-cx-awards\/\" target=\"_blank\" data-dig-id=\"LP-Newsroom-36466-d1e3ceac\" data-dig-category=\"LP-Newsroom\" data-dig-action=\"link click\" data-dig-label=\"Digital Client Experience (CX) Awards\" rel=\"noreferrer noopener\" class=\"rbc-link-format\">Digital Client Experience (CX) Awards<\/a>, hosted by The Digital Banker, reinforcing its commitment to delivering exceptional digital experiences and advisor-first innovation. Both awards recognize the recent Sales Resource Centre redesign, a marker in RBC Insurance\u2019s broader story of digital transformation.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Outstanding Use of Digital Channels for Improved CX \u2013 Insurance<\/strong><\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Outstanding Digital CX Transformation in Insurance \u2013 North America<\/strong><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>What is the Sales Resource Centre?<\/strong><\/p>\n\n\n\n<p>The Sales Resource Centre is where external insurance advisors go for everything they need to aid in selling RBC Insurance products: forms, product details and marketing materials.<\/p>\n\n\n\n<p><strong>Partnership with Advisors<\/strong><\/p>\n\n\n\n<p>This recognition reflects RBC Insurance&#8217;s relationship-driven approach to digital innovation. Through sales events, user testing and analytics, the team listened for friction points that were slowing advisors down. This redesign tackles those real-world challenges with faster content discovery, smarter search and simpler workflows, while maintaining RBC&#8217;s standards for security, compliance and accessibility. By bringing the design in-house, RBC Insurance created a flexible, modular system designed for speed that can easily evolve with business needs.<\/p>\n\n\n\n<p><strong>Measurable Impact<\/strong><\/p>\n\n\n\n<p><em>Engagement Metrics:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>46% growth in advisor traffic<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>27x increase in page views<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><em>Business Results:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Reduced administrative burden enables opportunity for improved client conversations<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Reduced call volume to support teams<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Streamlined operations lead to faster, more frequent updates at lower cost<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Platform scalability supports future enhancement rollouts<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Executive Perspective<\/strong><\/p>\n\n\n\n<p>\u201cAdvisors are essential partners in delivering insurance advice to clients,\u201d said Vik Luthra, Chief Digital, Data and Strategy Officer, RBC Insurance. \u201cWhile this is an important milestone, no single technology launch solves everything. Reimagining our digital journey is an intentional, ongoing commitment. Advisors and clients should expect a continual stream of new features, enhanced capabilities and valuable insights delivered at an accelerating pace.<\/p>\n\n\n\n<p><strong>About RBC Insurance<\/strong><\/p>\n\n\n\n<p>RBC Insurance\u00ae offers a wide range of life, health, home, auto, travel, wealth, group benefits, annuities and reinsurance advice and solutions, as well as creditor and business insurance services to individual, business and group clients. It is the brand name for the insurance operating entities of Royal Bank of Canada, Canada\u2019s biggest bank and one of the largest in the world, based on market capitalization. RBC Insurance is the largest Canadian bank-owned life insurance organization on a total revenue basis, with over 2,700 employees who serve nearly 5 million clients globally. For more information, please visit <a href=\"https:\/\/www.rbcinsurance.com\/en-ca\/personal\/\" data-dig-id=\"LP-Newsroom-36466-75d327e8\" data-dig-label=\"rbcinsurance.com\" data-dig-action=\"link click\" data-dig-category=\"LP-Newsroom\" class=\"rbc-link-format\">rbcinsurance.com<\/a>.<\/p>\n\n\n\n<p><strong>Media contact:<\/strong><\/p>\n\n\n\n<p><a href=\"mailto:jana.lepp@rbc.com\" data-dig-id=\"LP-Newsroom-36466-03645896\" data-dig-category=\"LP-Newsroom\" data-dig-action=\"link click\" data-dig-label=\"Jana Lepp\" class=\"rbc-link-format\">Jana Lepp<\/a>, RBC Insurance Corporate Communications, <a href=\"tel:+14372244057\" data-dig-id=\"LP-Newsroom-36466-3db073f0\" data-dig-category=\"LP-Newsroom\" data-dig-action=\"link click\" data-dig-label=\"437-224-4057\" class=\"rbc-link-format\">437-224-4057<\/a><\/p>\n\n\n\n<p>For more information about RBC Insurance&#8217;s digital transformation initiatives or to arrange an interview with Vik Luthra, please contact <a href=\"mailto:jana.lepp@rbc.com\" data-dig-id=\"LP-Newsroom-36466-d0ed4d56\" data-dig-category=\"LP-Newsroom\" data-dig-action=\"link click\" data-dig-label=\"Jana Lepp\" class=\"rbc-link-format\">Jana Lepp<\/a>.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":196,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"templates\/new-rbci-design.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[100],"tags":[],"article-type":[80],"ppma_author":[181],"class_list":["post-36466","post","type-post","status-publish","format-standard","hentry","category-newsroom","article-type-advice-learning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RBC Insurance wins two awards at The Digital Banker\u2019s 2026 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