{"id":26011,"date":"2026-04-23T10:45:00","date_gmt":"2026-04-23T14:45:00","guid":{"rendered":"https:\/\/www.rbcinsurance.com\/fr-ca\/?p=26011"},"modified":"2026-04-22T14:41:22","modified_gmt":"2026-04-22T18:41:22","slug":"rbc-assurances-est-recompensee-a-deux-reprises-lors-de-la-remise-des-prix-digital-cx-awards-2026-de-the-digital-banker","status":"publish","type":"post","link":"https:\/\/www.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/rbc-assurances-est-recompensee-a-deux-reprises-lors-de-la-remise-des-prix-digital-cx-awards-2026-de-the-digital-banker","title":{"rendered":"RBC Assurances est r\u00e9compens\u00e9e \u00e0 deux reprises lors de la remise des prix Digital CX Awards 2026 de The Digital Banker"},"content":{"rendered":"\n<div class=\"wp-block-rbc-template-selector templateSelector template__article articleSingle\" data-template=\"article\">\n<div class=\"wp-block-group articleSingle__container tabListStickyWrapper is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__hero__inner is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"rbc-yoast-breadcrum-span\"><span><a href=\"https:\/\/www.rbcinsurance.com\/fr-ca\/\">Accueil<\/a><\/span><\/span>\n\n\n\n<div class=\"wp-block-group articleSingle__featuredImage__group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__title__group is-layout-flow wp-block-group-is-layout-flow\"><h1 class=\"wp-block-post-title\">RBC Assurances est r\u00e9compens\u00e9e \u00e0 deux reprises lors de la remise des prix Digital CX Awards 2026 de The Digital Banker<\/h1>\n\n\n<div class=\"wp-block-group articleSingle__date__group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-post-date\"><time datetime=\"2026-04-23T10:45:00-04:00\">23 avril 2026<\/time><\/div>\n\n\n<span class=\"wp-block-rbc-html-element articleSingle__readTime\">4 min de lecture<\/span>\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__author__group is-layout-flow wp-block-group-is-layout-flow\">\n<img decoding=\"async\" src=\"https:\/\/www.rbcinsurance.com\/fr-ca\/wp-content\/uploads\/sites\/3\/2021\/06\/Avatar.webp?quality=80&w=128&h=128&crop=1\" alt=\"RBC Assurances\">\n\n\n\n<div class=\"wp-block-group articleSingle__author__details is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"wp-block-rbc-html-element articleSingle__author__name\">RBC Assurances<\/span>\n\n\n\n<span class=\"wp-block-rbc-html-element articleSingle__author__designation\"><\/span>\n<\/div>\n<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__container__main is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group articleSingle__container__page__nav is-layout-flow wp-block-group-is-layout-flow\">\t\t<div class=\"socials-block\">\n\t\t\t\t\t\t<p class=\"socials-block-title\">\n\t\t\tPartager cet article\t\t<\/p>\n\t\t<div class=\"social-links mob-mar-b-hlf mob-mar-t-hlf\">\n\t\t\t\t\t<a class=\"social-button-wrapper sharing-custom sharing-email\" href=\"mailto:?subject=RBC Assurances est r\u00e9compens\u00e9e \u00e0 deux reprises lors de la remise des prix Digital CX Awards 2026 de The Digital Banker &#038;body=Bonjour, je pensais que cet article de RBC Assurances pourrait vous int\u00e9resser: https:\/\/www.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/rbc-assurances-est-recompensee-a-deux-reprises-lors-de-la-remise-des-prix-digital-cx-awards-2026-de-the-digital-banker\" aria-label=\"Courriel\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rbcinsurance.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-email.svg\"\n\t\t\t\talt=\"envelope icon\">\n\t\t\t\t<span>\n\t\t\t\tCourriel\t\t\t\t<\/span>\n\t\t\t<\/a>\n\t\t<div class=\"social-button-wrapper sharing-copy-wrapper\">\n\t\t\t<button class=\"sharing-custom sharing-copy\" data-url=\"https:\/\/www.rbcinsurance.com\/fr-ca\/conseils-apprentissage\/communiques\/rbc-assurances-est-recompensee-a-deux-reprises-lors-de-la-remise-des-prix-digital-cx-awards-2026-de-the-digital-banker\" aria-label=\"Copier l\u2019URL\">\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/www.rbcinsurance.com\/fr-ca\/wp-content\/plugins\/rbc-blocks\/assets\/img\/icons\/icon-related.svg\"\n\t\t\t\talt=\"copy icon\">\n\t\t\t<span id=\"sharing-copyUrl-Label\">\n\t\t\t\tCopier l\u2019URL\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<input type=\"text\" class=\"sharing-copy-text\" aria-labelledby=\"sharing-copyUrl-Label\">\n\t\t<\/div>\n\t<\/div>\n  \t\t<\/div>\t\n\t\t<\/div>\n\n\n\n<div class=\"wp-block-group articleSingle__content__main tabListHeadings is-layout-flow wp-block-group-is-layout-flow\">\n<section class=\"wp-block-rbc-section-block  pos-rel\" style=\"border-radius:0px\">\n<div class=\"wp-block-rbc-section-inner-block  section-inner\" style=\"border-radius:0x\">\n<p>RBC Assurances a remport\u00e9 deux distinctions lors de la remise des <a href=\"https:\/\/thedigitalbanker.com\/awards\/digital-cx-awards\/\" target=\"_blank\" data-dig-id=\"LP-Communiqu\u00e9s-26011-3d8ddb64\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"prix Digital CX Awards\" rel=\"noreferrer noopener\" class=\"rbc-link-format\">prix Digital CX Awards<\/a> de The Digital Banker. Ces r\u00e9alisations t\u00e9moignent de son engagement \u00e0 offrir une exp\u00e9rience num\u00e9rique exceptionnelle et des solutions innovantes ax\u00e9es sur le conseiller. Les prix soulignent tous deux la r\u00e9cente refonte du Centre des ressources de vente, qui marque une \u00e9tape importante dans le processus global de transformation num\u00e9rique de RBC Assurances.<\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Utilisation exceptionnelle des modes de prestation num\u00e9riques pour une Exp\u00e9rience client am\u00e9lior\u00e9e \u2013 Assurances<\/strong><\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p><strong>Transformation exceptionnelle de l\u2019Exp\u00e9rience client num\u00e9rique dans le secteur de l\u2019assurance (Am\u00e9rique du Nord)<\/strong><\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Qu\u2019est-ce que le Centre des ressources de vente&nbsp;?<\/strong><strong><\/strong><\/p>\n\n\n\n<p>Le Centre des ressources de vente permet aux conseillers en assurance externes d\u2019acc\u00e9der, en un seul endroit, \u00e0 tout ce dont ils ont besoin pour vendre des produits RBC Assurances, \u00e0 savoir des formules, de l\u2019information sur les produits et des documents de marketing.<\/p>\n\n\n\n<p><strong>Partenariat avec les conseillers<\/strong><strong><\/strong><\/p>\n\n\n\n<p>Ces distinctions refl\u00e8tent l\u2019approche ax\u00e9e sur les relations adopt\u00e9e par RBC&nbsp;Assurances en mati\u00e8re d\u2019innovation num\u00e9rique. En mettant en \u0153uvre des \u00e9v\u00e9nements de vente, des tests utilisateurs et des analyses, l\u2019\u00e9quipe a cern\u00e9 les points de friction qui ralentissaient le travail des conseillers. Afin d\u2019y rem\u00e9dier, cette refonte offre une recherche de contenu plus rapide et plus intelligente ainsi que des flux de travail simplifi\u00e9s, tout en respectant les normes de RBC en mati\u00e8re de s\u00e9curit\u00e9, de conformit\u00e9 et d\u2019accessibilit\u00e9. En r\u00e9alisant la conception \u00e0 l\u2019interne, RBC&nbsp;Assurances a cr\u00e9\u00e9 un syst\u00e8me souple et modulaire, con\u00e7u pour la vitesse, capable de s\u2019adapter facilement \u00e0 l\u2019\u00e9volution des besoins de l\u2019entreprise.<\/p>\n\n\n\n<p><strong>Retomb\u00e9es mesurables<\/strong><strong><\/strong><\/p>\n\n\n\n<p><em>Mesures de la mobilisation&nbsp;:<\/em><em><\/em><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>Hausse de 46\u00a0% de l\u2019utilisation par les conseillers<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>27\u00a0fois plus de pages consult\u00e9es<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><em>R\u00e9sultats commerciaux&nbsp;:<\/em><em><\/em><\/p>\n\n\n\n<ul class=\"wp-block-rbc-list is-style-blue-disc\">\n<li class=\"wp-block-rbc-list-item\">\n<p>R\u00e9duction du fardeau administratif permettant d\u2019am\u00e9liorer les entretiens avec les clients<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>R\u00e9duction du volume d\u2019appels aux \u00e9quipes de soutien<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>Rationalisation des op\u00e9rations permettant des mises \u00e0 jour plus rapides et plus fr\u00e9quentes, \u00e0 moindre co\u00fbt<\/p>\n<\/li>\n\n\n\n<li class=\"wp-block-rbc-list-item\">\n<p>\u00c9volutivit\u00e9 favorisant la mise en \u0153uvre de futures am\u00e9liorations de la plateforme<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Point de vue de la direction<\/strong><strong><\/strong><\/p>\n\n\n\n<p>\u00ab\u00a0\u00c0 titre d\u2019indispensables partenaires, les conseillers jouent un r\u00f4le central dans la prestation de conseils en assurance aux clients\u00a0\u00bb, d\u00e9clare Vik\u00a0Luthra, chef de la strat\u00e9gie, du num\u00e9rique et des donn\u00e9es, RBC Assurances. \u00ab\u00a0Bien qu\u2019il s\u2019agisse d\u2019une \u00e9tape importante, le lancement d\u2019une nouvelle technologie ne suffit pas \u00e0 lui seul \u00e0 r\u00e9soudre tous les probl\u00e8mes. La r\u00e9invention de notre parcours num\u00e9rique est un engagement intentionnel et continu. Les conseillers et les clients peuvent s\u2019attendre \u00e0 un flux continu de nouvelles fonctionnalit\u00e9s, de capacit\u00e9s am\u00e9lior\u00e9es et de renseignements utiles, le tout \u00e0 un rythme de plus en plus soutenu.\u00a0\u00bb<\/p>\n\n\n\n<p><strong>\u00c0 propos de RBC&nbsp;Assurances<\/strong><strong><\/strong><\/p>\n\n\n\n<p>RBC Assurances<sup>\u00ae<\/sup> offre un vaste \u00e9ventail de conseils et de solutions en mati\u00e8re d\u2019assurance vie, maladie, habitation, automobile, voyage, et collective, de rente, de patrimoine et de r\u00e9assurance, ainsi que des services d\u2019assurance cr\u00e9dit et entreprise, \u00e0 une client\u00e8le compos\u00e9e de particuliers, d\u2019entreprises et de groupes. Elle est le nom commercial des entit\u00e9s administratives en assurance de la Banque Royale du Canada, la plus grande banque au Canada, et l\u2019une des plus importantes au monde de par sa capitalisation boursi\u00e8re. Avec ses 2\u00a0700\u00a0employ\u00e9s servant tout pr\u00e8s de 5\u00a0millions de clients dans le monde, RBC Assurances est la plus importante compagnie d\u2019assurance d\u00e9tenue par une banque canadienne. Pour en savoir plus, veuillez visiter <a href=\"https:\/\/www.rbcinsurance.com\/fr-ca\/particuliers\/\" data-dig-id=\"LP-Communiqu\u00e9s-26011-08d6ef50\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"rbcassurances.com\" class=\"rbc-link-format\">rbcassurances.com<\/a>.<\/p>\n\n\n\n<p><strong>Renseignements&nbsp;:<\/strong><strong><\/strong><\/p>\n\n\n\n<p><a href=\"mailto:jana.lepp@rbc.com\" data-dig-id=\"LP-Communiqu\u00e9s-26011-9b8ec72c\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"Jana Lepp\" class=\"rbc-link-format\">Jana Lepp<\/a>, Communications, RBC Assurances, <a href=\"tel:+14372244057\" data-dig-id=\"LP-Communiqu\u00e9s-26011-09fd886f\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"437 224-4057\" class=\"rbc-link-format\">437 224-4057<\/a><\/p>\n\n\n\n<p>Pour en savoir plus sur les initiatives de transformation num\u00e9rique de RBC Assurances ou pour organiser un entretien avec Vik\u00a0Luthra, veuillez communiquer avec <a href=\"mailto:jana.lepp@rbc.com\" data-dig-id=\"LP-Communiqu\u00e9s-26011-dc7b6542\" data-dig-category=\"LP-Communiqu\u00e9s\" data-dig-action=\"link click\" data-dig-label=\"Jana\u00a0Lepp\" class=\"rbc-link-format\">Jana\u00a0Lepp<\/a>.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":196,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"templates\/new-rbci-design.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[88],"tags":[],"article-type":[68],"ppma_author":[151],"class_list":["post-26011","post","type-post","status-publish","format-standard","hentry","category-communiques","article-type-conseils-apprentissage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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