Managing Your Online Group Benefits

• Your health and dental claims information
• Submitting a claim online
• Your statements
• Benefit eligibility information
• Drug coverage look up
• Find a Provider
• Printing personalized health and dental claims forms
• Setting up direct deposit
• Printing your Group Benefit ID Card
• Your digital Wellness Program, Employee Assistance Program, and many other wellbeing services and valuable discounts
• Checking the status of your Health Spending Account and Wellness Spending Account (if applicable)

Submit Claim

• Health/Dental - Submit an online health and dental claim
• Travel – Digital claims portal where you can register, submit a claim online, and check the status of existing claims
• Other Group Claim Forms – Health & Dental, Life, AD&D, Attending Physician Statements, Disability, Critical Illness, and more

More

• Check Coverage Details - Select to view your current benefits eligibility and coverage information
• View Health/Dental Claims – Check on the status of existing and past claims
• Manage Health Benefits – Navigate to your Health dashboard where you can select to view your coverage, submit a claim or manage information about your benefits plan, eligibility, claims information and more

Health Dashboard

The Health Dashboard has shortcuts to the most commonly used features:

• Health Claims
• Benefit Details
• Check Your Coverage
• Find a Provider

If you are on the Health Dashboard, navigate to Benefits Details from the top menu , and select the tile you wish to check the coverage for, and enter the information requested.

From here, select your plan member profile at the top right corner, then select Account .

The Account section provides convenient access to information about your benefits eligibility, benefits booklet, your RBC Insurance ID Card, direct deposit, and legal information.

Select the Coverage tab to access your ID Card, Benefit Booklet and Summary of Information.

From the Health Dashboard, you can print a copy of your group benefit ID Card, by selecting your plan member profile at the top right corner, then selecting Account.

Select the ‘Coverage’ tab , select the ID Card drop-down

You can also download a digital version with the RBC Insurance My Benefits app

To view your direct deposit information, select your plan member profile at the top right corner, then select Account.

Select the Payments tab , select Direct Deposit from the drop-down and enter your banking information

From your Health Dashboard, you can update your dependent information, by accessing the plan member profile section at the top right corner, and then select Account .

Select the Dependents tab , select Add spouse or child to add a dependent within 30 days of a life event. Select Edit or Remove to update existing dependent information.

For eligibility questions please refer to your booklet or reach out to your plan administrator.

Please note that for some situations, such as updates concerning special needs and sponsored dependents, a benefits administrator will still need to handle the change.

If you are on the Health Dashboard, navigate to Benefits Details from the top menu . You can use the search bar for specific items or browse the benefit categories below.

If you are on the Health Dashboard, you can submit a claim by selecting Submit a Claim from the Health Claims menu or by clicking the blue button from the Your Recent Health Claims section

You can also upload documents with our photo upload feature on the RBC Insurance My Benefits app

Drug claims require uploading of receipts/documents.

Select drug as the claim type, then click the Next Step button.

Select the ‘Upload’ button in the Attach Receipts or Documents section.

From the Health Dashboard, you can select your plan member profile at the top right corner, then select Account to easily check the status of your account at any time.

Select the Coverage tab , and then Health Spending Account or Wellness Spending Account.

Here you will be able to view the contribution year, the amount deposited to your account, the amount used to date and the amount remaining in your Health Spending Account or Wellness Spending Account. You will also be able to view the list of claims that have been submitted. Please note that past claims may affect the balance remaining in your Health Spending Account or Wellness Spending Account.

Your personal information can be found on the Account section by selecting your plan member profile at the top right corner, then selecting Account.

From the Plan Member Summary section you will be able to view your Member Details and update your Authorized Contact.

You will see the message below, immediately after claims submission. If you have the supporting documentation, you can upload right away using the Upload button.

If supporting documents cannot be loaded right away, the claim can still be accessed after the fact and an upload option will still be available.

Once the documents are uploaded, the status will change to In Process and the attached file will appear under Attachments.

By selecting View Personalized Claim Forms plan members can access personalized claim forms

Select the form from the dropdown menu, select the appropriate participant and then select ‘Get Form’.

When you select the form you would like to personalize, it will open in Adobe Reader and be displayed in PDF format. The PDF form presented online will be pre-filled with your information to help simplify your claim submission, including your:

• Name, address and phone number
• Company name
• Group policy number
• Plan Member ID number
• Claimant’s name and date of birth

You will have the option to complete the form online, or print and complete it by hand.

Please note that forms completed online cannot be saved.