Skip to main content

Home > Business Insurance > Claims & Service

We’re here when you need us

Whether you need to make a claim or have a question about using our services, we’re just a phone call away.

Contact us for assistance, we can help.

Claims

Toll-Free
1-877-519-9501

Email us

Making a Claim
Customer service and support

How to make a claim

Knowledgeable claims and service advisors are available to help you.

Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible.

Call us as soon as possible.

Call 1-877-519-9501

Mon-Fri: 8am-5pm, ET

Call 1-877-519-9501

Mon-Fri: 8am-5pm, ET

Call 1-877-519-9501

Mon-Fri: 8am-5pm, ET

Call 1-800-769-2523

Mon-Fri: 8am-10pm, ET

1-800-263-8944 (Toll-free from Canada & U.S.)

Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.

Fax: (905) 813-4701 (Toll-free from Canada & U.S.)

Call us as soon as possible:

  • 1-800-387-2487 (Toll-free from Canada & U.S.)
  • (905) 816-2561 (Collect from anywhere via Canada Direct)
  • 1-888-298-6340 (Toll-free fax from Canada & U.S.)
  • (905) 813-4719 (Fax from anywhere)
  • Or, if you prefer, email us at: emergencyassistance@allianz-assistance.ca

24 hours a day, seven days a week

Note: If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call us at the earliest opportunity.

Call us as soon as possible:

1-800-263-8944 (Toll-free from Canada & U.S.)

Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.

For cancellations, call your travel agent, airline, tour operator or the carrier to cancel your trip (no later than one business day after the cause of cancellation).

If you are extending your trip, call us as soon as possible:

Call 1-800-263-8944 (Toll-free from Canada & U.S.)

Mon-Fri: 7:30am-8:30pm, Sat: 9am-5pm, ET

Call us as soon as possible:

  • 1-800-769-2526 (Toll-free from Canada & U.S.)
  • 905-608-8945 (collect call from anywhere)

Questions about your policy?

Manage your business insurance policy

Call us if you have a question about your existing insurance policy.

Email Us

Email Us

Email Us

Call 1-800-769-2523

Mon-Fri: 8am-10pm, ET

Call 1-866-896-8172

Monday through Friday 8 AM to 10 PM EST

Saturday and Sunday 9 AM to 5 PM

*hours currently adjusted to reflect pandemic volumes:
Current — Monday through Friday 8 AM to 6 PM EST

Email Us