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Contact Us For Assistance, We Can Help.

 

Claims

Toll-Free
1-877-519-9501

 

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Making a Claim

Knowledgeable claims and service advisors are available to help you.

How to Make a Claim

Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible.

Call us as soon as possible.

Call 1-877-519-9501

Monday to Friday: 8am to 5pm, ET

Call 1-877-519-9501

Monday to Friday: 8am to 5pm, ET

Call 1-877-519-9501

Monday to Friday: 8am to 5pm, ET

Call 1-800-769-2523

Monday to Friday: 8am to 10pm, ET

Claims (New or Existing)

1-800-263-8944 (Toll-free from Canada & U.S.)

Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.

Fax: (905) 813-4701 (Toll-free from Canada & U.S.)

24/7 Emergency Medical and Travel Assistance

Call us as soon as possible:

  • 1-800-387-2487 (Toll-free from Canada & U.S.)
  • (905) 816-2561 (Collect from anywhere via Canada Direct)
  • 1-888-298-6340 (Toll-free fax from Canada & U.S.)
  • (905) 813-4719 (Fax from anywhere)
  • Or, if you prefer, email us at: emergencyassistance@allianz-assistance.ca

24 hours a day, seven days a week

Note: If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call us at the earliest opportunity.

Trip Cancellation or Interruption

Call us as soon as possible:

1-800-263-8944 (Toll-free from Canada & U.S.)

Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.

For cancellations, call your travel agent, airline, tour operator or the carrier to cancel your trip (no later than one business day after the cause of cancellation).

Travel Insurance Extensions

If you are extending your trip, call us as soon as possible:

Call 1-800-263-8944 (Toll-free from Canada & U.S.)

Monday to Friday: 7:30am to 8:30pm, Sat: 9am to 5pm, ET

Call us as soon as possible:

  • 1-800-769-2526 (Toll-free from Canada & U.S.)
  • 905-608-8945 (collect call from anywhere)

Customer Service and Support

Manage your business insurance policy

Questions about your policy?

Call us if you have a question about your existing insurance policy.

Call 1-800-769-2523

Monday to Friday: 8am to 10pm, ET

Call 1-866-896-8172

Monday through Friday 8 AM to 10 PM EST
Saturday and Sunday 9 AM to 5 PM
*hours currently adjusted to reflect pandemic volumes:
Current -- Monday through Friday 8 AM to 6 PM EST