(EN)
Contact Us For Assistance, We Can Help.
Claims
Toll-Free
1-877-519-9501
Making a Claim
Knowledgeable claims and service advisors are available to help you.
How to Make a Claim
Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible.
Call us as soon as possible.
Call 1-877-519-9501
Monday to Friday: 8am to 5pm, ET
Call 1-877-519-9501
Monday to Friday: 8am to 5pm, ET
Call 1-877-519-9501
Monday to Friday: 8am to 5pm, ET
Call 1-800-769-2523
Monday to Friday: 8am to 10pm, ET
Claims (New or Existing)
1-800-263-8944 (Toll-free from Canada & U.S.)
Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.
Fax: (905) 813-4701 (Toll-free from Canada & U.S.)
24/7 Emergency Medical and Travel Assistance
Call us as soon as possible:
- 1-800-387-2487 (Toll-free from Canada & U.S.)
- (905) 816-2561 (Collect from anywhere via Canada Direct)
- 1-888-298-6340 (Toll-free fax from Canada & U.S.)
- (905) 813-4719 (Fax from anywhere)
- Or, if you prefer, email us at: emergencyassistance@allianz-assistance.ca
24 hours a day, seven days a week
Note: If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call us at the earliest opportunity.
Trip Cancellation or Interruption
Call us as soon as possible:
1-800-263-8944 (Toll-free from Canada & U.S.)
Monday through Friday 8 AM to 8 PM EST. Statutory Holidays excluded.
For cancellations, call your travel agent, airline, tour operator or the carrier to cancel your trip (no later than one business day after the cause of cancellation).
Travel Insurance Extensions
If you are extending your trip, call us as soon as possible:
Call 1-800-263-8944 (Toll-free from Canada & U.S.)
Monday to Friday: 7:30am to 8:30pm, Sat: 9am to 5pm, ET
Call us as soon as possible:
- 1-800-769-2526 (Toll-free from Canada & U.S.)
- 905-608-8945 (collect call from anywhere)
Customer Service and Support
Manage your business insurance policy
Questions about your policy?
Call us if you have a question about your existing insurance policy.
Call 1-800-769-2523
Monday to Friday: 8am to 10pm, ET
Call 1-866-896-8172
Monday through Friday 8 AM to 10 PM EST
Saturday and Sunday 9 AM to 5 PM
*hours currently adjusted to reflect pandemic volumes:
Current -- Monday through Friday 8 AM to 6 PM EST