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1-855-264-2174

Mon-Fri 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Learn More

You can email us but remember not to include any personal or confidential informationDisclaimer1.

Email Us

Getting Medical or Emergency Assistance While Travelling

If you need help during your trip for a medical or other travel emergency, help is available 24/7.

Note: If international operator assistance is required; please determine how to call collect to Canada from your particular destination before leaving.

If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call Allianz Global Assistance at the earliest opportunity.

How to reach help:

If you have travel insurance through RBC Insurance Group Benefits Solutions call:

  • Toll Free: 1-855-603-5571 (Canada and U.S.)
  • Collect: (905) 608-8251 (collect from anywhere)

For any non-emergency travel insurance claims inquiries plan members can call:

  • Toll Free: 1-855-603-5574 (Canada and US)
  • Collect: 905-606-8254 (collect from anywhere)

If you are having trouble reaching our assistance provider, Allianz Global Assistance, please email the information listed below to the Allianz Medical Team at CaseManagementCA@allianz-assistance.ca:

  • Your full name
  • Your current location (city and country)
  • How we can get in touch with you – phone number and/or email
  • Other travelling companions who may require our assistance

(Note: Only messages related to medical emergencies will be responded to.)

Helpful Links

How We Can Help

Talk to Us

1-855-264-2174

Mon-Fri 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Learn More

Getting Medical or Emergency Assistance While Travelling

If you need help during your trip for a medical or other travel emergency, help is available 24/7.

Note: If international operator assistance is required; please determine how to call collect to Canada from your particular destination before leaving.

If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call Allianz Global Assistance at the earliest opportunity.

How to reach help:

If you have travel insurance through RBC Insurance Group Benefits Solutions call:

  • Toll Free: 1-855-603-5571 (Canada and U.S.)
  • Collect: (905) 608-8251 (collect from anywhere)

For any non-emergency travel insurance claims inquiries plan members can call:

  • Toll Free: 1-855-603-5574 (Canada and US)
  • Collect: 905-606-8254 (collect from anywhere)

If you are having trouble reaching our assistance provider, Allianz Global Assistance, please email the information listed below to the Allianz Medical Team at CaseManagementCA@allianz-assistance.ca:

  • Your full name
  • Your current location (city and country)
  • How we can get in touch with you – phone number and/or email
  • Other travelling companions who may require our assistance

(Note: Only messages related to medical emergencies will be responded to.)

How We Can Help

Talk to Us

1-855-264-2174

Mon-Fri 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Learn More

You can email us but remember not to include any personal or confidential informationDisclaimer1.

Email Us

Getting Medical or Emergency Assistance While Travelling

If you need help during your trip for a medical or other travel emergency, help is available 24/7.

Note: If international operator assistance is required; please determine how to call collect to Canada from your particular destination before leaving.

If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call Allianz Global Assistance at the earliest opportunity.

How to reach help:

If you have travel insurance through RBC Insurance Group Benefits Solutions call:

  • Toll Free: 1-855-603-5571 (Canada and U.S.)
  • Collect: (905) 608-8251 (collect from anywhere)

For any non-emergency travel insurance claims inquiries plan members can call:

  • Toll Free: 1-855-603-5574 (Canada and US)
  • Collect: 905-606-8254 (collect from anywhere)

If you are having trouble reaching our assistance provider, Allianz Global Assistance, please email the information listed below to the Allianz Medical Team at CaseManagementCA@allianz-assistance.ca:

  • Your full name
  • Your current location (city and country)
  • How we can get in touch with you – phone number and/or email
  • Other travelling companions who may require our assistance

(Note: Only messages related to medical emergencies will be responded to.)

Helpful Links

How We Can Help

Talk to Us

1-855-264-2174

Mon-Fri 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Learn More

You can email us but remember not to include any personal or confidential informationDisclaimer1.

Email Us

Getting Medical or Emergency Assistance While Travelling

If you need help during your trip for a medical or other travel emergency, help is available 24/7.

Note: If international operator assistance is required; please determine how to call collect to Canada from your particular destination before leaving.

If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call Allianz Global Assistance at the earliest opportunity.

How to reach help:

If you have travel insurance through RBC Insurance Group Benefits Solutions call:

  • Toll Free: 1-855-603-5571 (Canada and U.S.)
  • Collect: (905) 608-8251 (collect from anywhere)

For any non-emergency travel insurance claims inquiries plan members can call:

  • Toll Free: 1-855-603-5574 (Canada and US)
  • Collect: 905-606-8254 (collect from anywhere)

If you are having trouble reaching our assistance provider, Allianz Global Assistance, please email the information listed below to the Allianz Medical Team at CaseManagementCA@allianz-assistance.ca:

  • Your full name
  • Your current location (city and country)
  • How we can get in touch with you – phone number and/or email
  • Other travelling companions who may require our assistance

(Note: Only messages related to medical emergencies will be responded to.)

Helpful Links

How We Can Help

Talk to Us

1-855-264-2174

Mon-Fri 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Learn More

You can email us but remember not to include any personal or confidential informationDisclaimer1.

Email Us

Helpful Links

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Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, contact us at 1-855-264-2174. RBC will never send a regular email that asks you to provide, confirm or verify personal, login or account information. Also, RBC will never include a link to an online service in a regular email and ask you to sign in using that link. If you receive an email of this type, that appears to be from RBC, please forward it to information.security@rbc.com and then delete it. For more information please visit Email & Website Fraud.
RBC Insurance Company of Canada has appointed AZGA Service Canada Inc. (operating as “Allianz Global Assistance”) as the provider of all assistance and claims services.
Regular, unencrypted email is not secure. Please be mindful if including any personal or confidential information in a regular, unencrypted email. To discuss your personal information safely, you may wish to contact Allianz Global Assistance by telephone. For more general cyber security information, please visit our Email & Website Fraud (opens new window) or to help you spot phishing emails and fake websites, visit our Cyber site (opens new window).