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General Questions

Toll-Free
1-855-264-2174

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Claims

Toll-Free
1-855-264-2174

Making a Claim

Knowledgeable claims and service advisors are available to help you.

How to Make a Claim

Dealing with a life and health issue or disability can be stressful. We’re here to help support you and make things as easy as possible.

To file a claim or questions about an existing claim :

Call 1-855-264-2174.

For Life, AD&D and Disability claims:

Call 1-855-264-2174.

Email: claimservice@rbc.com

For Health & Dental claims :

Call 1-855-264-2174.

Email: healthanddentalclaims@groupinsurance.rbc.com

Technical Assistance and Registration

Call us if you need help with:

Online Group Benefits Technical Assistance

Having trouble with your online group benefits access? We are just a phone call away.

1-855-264-2173

Mon-Fri: 8am-8pm, ET

iServices Registration

If you are using iServices, and need assistance or need to register – call us :

1-888-840-1148

Mon-Fri: 8:30am-5pm, ET

Reporting Insurance Fraud

Together, we can better protect your group benefits plan.

How to Report Insurance Fraud

To report insurance fraud, call our confidential tip line:

Value-Added Services

We're here to make things easier—get help directly from these value-added services:

The Best Doctors Service can connect you with the right medical care and advice when it’s needed most.

To learn more, call Best Doctors at 1-877-419-2378 or contact your Plan Administrator.

Experienced consultants will listen to you, answer your questions, direct you to practical information and resources and help you reach out to the right experts for support.

To learn more, call LifeWorks at 1-877-630-6701 or contact your Plan Administrator.

If you have questions or concerns about your digital Wellness Program, please contact your Plan Administrator or RBC Insurance at 1-855-264-2174.

Download a Form or Document

To access personalized forms, please sign in to the Online Group Benefit Solutions service.

Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print a form on your system.