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Available Wherever You Are, Whenever You Need It

See how quick and easy it is to access your group benefits right from your phone!

Enrolling for mobile and web access to your Group Benefits is simple with the My Benefits app!

  • If you have received your Group Benefit ID Card, and your plan effective date has passed, tap Enrol Now on the My Benefits app login page to get started.
  • It will take approximately 3 minutes to set up your online profile and enrol. Once enrolled you will get immediate access to your Health and Dental benefits information.

Some Helpful Features Available on the My Benefits App

  • Once logged in, tap the "?" menu icon on the top left corner of the home page and select ID Card. To enable the ability to view your card without having to login, turn on “offline view”.
  • Submit all your health and dental claim types easily through the app.
  • Upload supporting documents for your claim (e.g. receipts) easily right from your mobile phone.
  • View a claim’s status or a summary of past claims.
  • Check health claims eligibility and coverage details.
  • View Health Spending Account and Wellness Spending Account balance information (if included in your benefits coverage).
  • From the home page, tap on “Find a Provider” to search providers by service location and type, including hospitals, clinics and pharmacies. You can apply filters to refine your search and flag your favourite providers for future searches.

    All providers found in your search are registered with RBC Insurance and will indicate if they have the ability to bill RBC Insurance directly on your behalf (except for clinics and hospitals).

    If your provider is not shown, call our health and dental claims line at 1-855-264-2174 to confirm a provider’s eligibility prior to having services rendered.

  • When looking for pharmacies within the “Find a Provider” feature, you will also see a Pharmacy Quality Service rating for each result in your search.

    This rating is the result of an evaluation of the pharmacy’s performance on a set of evidence-based measures in three categories – adherence to medication therapy, chronic disease management, and patient safety. When choosing pharmacy care for yourself and your family, you may want to consider this as a factor in addition to convenience, cost and customer-service.
  • From the home page, tap the “Drug Lookup” icon to determine if a medication is eligible for coverage.
  • Simply, enter the drug name or 8 digit DIN (Drug Identification Number).
  • Tap on the “wellness” icon on the home page and you are on your way to getting healthier and being rewarded! No additional sign-on required.
  • Access to Government of Canada global travel advisories
  • Recover your user name or reset your password
  • Receive reminders about any pending claim audits that need your attention.
  • Access to the RBC Insurance Support Center which provides answers to common plan member questions


Need Help with RBC Insurance My Benefits App?

Download the Free App Today!

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