RBC Insurance My Benefits App
On the go access to your group benefits.
Available Wherever You Are, Whenever You Need It
See how quick and easy it is to access your group benefits right from your phone!
Enrolling for mobile and web access to your Group Benefits is simple with the My Benefits app!
- If you have received your Group Benefit ID Card, and your plan effective date has passed, tap Enrol Now on the My Benefits app login page to get started.
- It will take approximately 3 minutes to set up your online profile and enrol. Once enrolled you will get immediate access to your Health and Dental benefits information.
RBC Insurance: Online Insurance Enrolment. Step 1: Personal Information. All fields are required unless marked optional. Enter the following personal information to help us locate your record. Group Policy Number, Plan Member ID
RBC Insurance: Online Insurance Enrolment. Step 1: Personal Information. All fields are required unless marked optional. Enter the following personal information to help us locate your record. First name, last name, date of birth, month, day, year
RBC Insurance: Online Insurance Enrolment. Step 1: Personal Information. All fields are required unless marked optional. Enter the following personal information to help us locate your record. Postal code
RBC Insurance: Online Insurance Enrolment. Step 2: Verify Your Identity. We need to verify your identity before you enrol. Select an email address.
RBC Insurance: Online Insurance Enrolment. Step 2: Verify Your Identity. We need to verify your identity before you enrol. Enter Verification Code. If the information provided above doesn't look right, you can update or add your preferred mobile number and email address once you have signed into Online Insurance.
RBC Insurance: Online Insurance Enrolment. Step 3: Review the Terms. Electronic Access Agreement. The agreement governs your electronic access to and use of our online services (including access to and use of RBC Insurance information online). Please review the entire terms and conditions.
RBC Insurance: Online Insurance Enrolment. Step 4: Create Your Profile. All fields are required unless marked optional. Create Your Profile. You are about to create your profile to sign into Online Insurance. You will be able to change the information below anytime from your Online Insurance account. Sign-In Email.
RBC Insurance: Online Insurance Enrolment. Enrolment Complete! You have been successfully enrolled an can now sign in. Please close this window to sign in now.
Some Helpful Features Available on the My Benefits App
- Once logged in, tap the "?" menu icon on the top left corner of the home page and select ID Card. To enable the ability to view your card without having to login, turn on “offline view”.
- Submit a variety of claims quickly and easily through the app.
- Upload supporting documents for your claim (e.g. receipts) easily right from your mobile phone.
- View a claim’s status or a summary of past claims.
- Check health claims eligibility and coverage details.
- View Health Spending Account and Wellness Spending Account balance information (if included in your benefits coverage).
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From the home page, tap on “Find a Provider” to search providers by service location and type, including hospitals, clinics and pharmacies. You can apply filters to refine your search and flag your favourite providers for future searches.
All providers found in your search are registered with RBC Insurance and will indicate if they have the ability to bill RBC Insurance directly on your behalf (except for clinics and hospitals).
If your provider is not shown, call our health and dental claims line at 1-855-264-2174 to confirm a provider’s eligibility prior to having services rendered.
- When looking for pharmacies within the “Find a Provider” feature, you will also see a Pharmacy Quality Service rating for each result in your search.
This rating is the result of an evaluation of the pharmacy’s performance on a set of evidence-based measures in three categories – adherence to medication therapy, chronic disease management, and patient safety. When choosing pharmacy care for yourself and your family, you may want to consider this as a factor in addition to convenience, cost and customer-service.
- From the home page, tap the “Drug Lookup” icon to determine if a medication is eligible for coverage.
- Simply, enter the drug name or 8 digit DIN (Drug Identification Number). You can also scan the DIN from a pill bottle or pharmacy receipt.
- Tap on the “wellness” icon on the home page and you are on your way to getting healthier and being rewarded! No additional sign-on required.
- Employee Assistance Program
- Extended Mental Health Services
- Wellness Program
- Discount offers for everyday shopping, travel, entertainment, and lifestyle purchases, as well as health and wellness products and services
- Variety of virtual services and providers
- And more
- Access to Government of Canada global travel advisories
- Recover your user name or reset your password
- Receive reminders about any pending claim audits that need your attention.
- Access to the RBC Insurance Support Center which provides answers to common plan member questions
Need Help with RBC Insurance My Benefits App?
Frequently Asked Questions
The RBC Insurance My Benefits app is free to download, access and use. Data changes may apply when using the app if not connected to Wi-Fi.
You can download the RBC Insurance My Benefits app from the Apple App StoreOpens in new window or Google PlayOpens in new window.
Available on iOS 16.0 or later.
Available in Android OS 10.0 or later.
You can sign in with your existing Online Insurance username and password.
If you are not enrolled for online access you can do so on the app by tapping “Enroll” on the sign-in page or by visiting, the Online Insurance sign in page and selecting “Begin Enrollment”.
You can re-set your password:
- From the My Benefits app sign-in page, tap on “need help signing in?”
- From the Online Insurance sign in page, click on “Forgot Your Password?”
To recover your password you will need the following:
- your Group Policy Number
- your Plan Member ID
Otherwise, please call us at 1-888-769-2545 Monday to Friday between 8 am - 8 pm EST.
Please call us at 1-888-769-2545 Monday to Friday between 8 am - 8 pm EST.
Online Insurance has a full range of services, information and tools available to you. Although the mobile app offers access to a variety of Group Benefits features from the convenience of your mobile device, some transactions and information can only be accessed online. You will need to sign into Online Insurance to:
- Sign up for Direct Deposit (or change your current banking information)
- View Benefit Booklet
- Update your profile
- Submit certain claims and supporting documentation such as Dental, Diagnostic Vision Test, Osteopath and select medical supplies
Health and dental claims submitted through the app are processed in real-time. If you are signed up for direct deposit you will typically see any reimbursement amount deposited in 2-3 business days.
Drug claims are not processed real time. However submitting through the app is still a handy feature to help process your claim should your drug store not be able to submit the claim on your behalf or for coordination of benefits.
Note: If additional information is required at the time of claim, processing may take longer.
Yes, you must have coverage in order to access the features within the RBC Insurance My Benefits app.
Yes, once you have signed into the secure portion of the app your session will timeout after 15 minutes. After 13 minutes you will receive a warning message. After 15 minutes you will be signed out and will have to sign in again.
Yes, the information from each page is saved once you move onto the next step. When you return to submit your claim you will be asked if you would like to continue or start over.
The RBC Insurance My Benefits app relates to coverage through your employee benefit plan which is only available in Canada. As such, it is currently only available from the Canadian iTunes App Store and Google Play.
The RBC Insurance My Benefits app is available on all Canadian mobile service providers.
Apple: Available in the App Store. Requires iOS 16.0 or later.
Compatible with iPhone.
Android: Available in Google Play. Requires OS 10.0 or later.
Download the Free App Today!
Available in the Apple App StoreDisclaimer‡. Requires iOS 16.0 or later.
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Available in Google PlayDisclaimer‡. Requires OS 10.0 or later.
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