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Get help with life’s challenges with Mental Health Support Services from RBC Insurance

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Mental health support

Your mental health matters

Managing a mental health issue in your life can be overwhelming, whether it is your own or that of a loved one. We understand and are here to support you.

With a comprehensive range of options available, we can help guide you to the support that’s right for you, including digital wellness programs, virtual counselling services, in-person sessions in your community and more.

Every year, 1 in 5 Canadians experience mental health issues.1 You’re not alone. Get the support you need, by phone, online or in person.

Mental health programs and services available with your Group Benefits Plan

Wellness Program
Work Life Employee Assistance Program
CareNow
CarePlus

Still have questions? Call 1-877-630-6701.

Wellness Program

Manage your overall wellbeing, including physical, financial, and mental health concerns early on with the Wellness Program. You’ll get access to customized content to help you make healthier decisions, tackle mental health issues, and more. Plus, receive rewards and discounts from your favourite retailers to ease financial stress.

  • Free to Group Benefits plan members with health insurance
  • Fill out a profile to get inspiring content based on your interests to help you trade old habits for healthier ones
  • Access CareNow for self-guided online resources to help cope with anxiety, grief, depression and other mental health issues
  • Visit the Wellness Program page for more information
  • Sign in to Online Insurance, select “Health & Wellbeing Resources tab, then select the “Improve your overall wellbeing” tile
  • Open or download the RBC Insurance My Benefits app, select “Health & Wellness Support”

Work Life Employee Assistance Program

Get short-term help dealing with anything from personal issues to workplace stress—including divorce, loss of a loved one or caring for an aging parent. Experienced consultants are available 24/7 to answer your questions and direct you to the right experts for additional support. Plus, you can meet with a counselor in your area and access resources online.

  • Free to Group Benefits plan members with health and/or long term disability coverage
  • Expert consultants are available 24/7
  • Get guidance with accessing the right resources to address your needs and situation
  • Meet with a counselor over the phone, video or in person
  • Receive free downloads and issue-specific resources online
  • Visit the Employee Assistance Program page for more information
  • Call 1-877-630-6701—agents are available 24/7 to speak with you
  • Plan members with health coverage:
  • Plan Members with Disability Coverage only:
    • Login to the TELUS Health website, or
    • Launch the TELUS Health One app

Note that a generic ID and login are required, please contact your Plan Administrator.

CareNow programs

CareNow programs are self-directed digital tools designed to help support your wellbeing. With over 20 topics to choose from, the programs offer interactive content, exercises, and videos, to help with mental, physical and financial wellbeing. Choose between a self-guided program or a counselor-assisted option (for some topics), which includes messaging support from a qualified professional. 

CareNow programs are available through our partnership with TELUS Health and are accessible through the RBC Insurance Wellness Program for clients with health coverage and through the EAP for clients with disability coverage only.

CarePlus

CarePlus provides mental health support beyond the short-term counselling offered through the Work Life Employee Assistance Program. With CarePlus, employees have access to the following support, based on their needs and preferences.

This therapist-assisted on-line program uses Cognitive Behavioural Therapy approaches for addressing issues such as depression, anxiety and more.

  • Includes an initial online screening and telephone or video consult with a therapist to get a better understanding of your situation
  • Gain access to 10 learning modules including online assessments, multimedia learning, skill-building exercises, and chat or video check-ins with a therapist
  • Your progress will be continuously reviewed by a therapist
  • 24/7 access to a crisis support line and chat staffed by master-level clinicians
  • Offers long-term assistance for issues requiring more than 2-3 short-term counselling sessions
  • Can be claimed under Extended Health Care Plans, if applicable
  • Visit rbci.abiliticbt.com for more information

  • Call 1-877-630-6701—agents are available 24/7 to speak with you
  • Visit rbci.abiliticbt.com to get started

Access counselling through your preferred method, video, over the phone or face to face. After an initial assessment, you’ll be guided to the best clinician and treatment plan to meet your needs.

  • Available to Group Benefits plan members with extended health care and/or long term disability coverage; employee pays program fees up front and submits claim though extended health coverage
  • Ideal if you need more than short-term support
  • Includes a clinical assessment to quickly determine the right approach and help you avoid wait times often experienced with community-based services
  • Work with a clinician trained to help with your specific needs
  • A final assessment will highlight your progress

  • Call 1-877-630-6701—agents are available 24/7 to speak with you

Still have questions? Call 1-877-630-6701.

Start getting the mental health support available to you

or

or Call 1-877-630-6701 (available 24/7)

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