Home > Group Benefits > Plan Administrator Resources > Reference Guide > Getting Started

Getting started

Online administration overview

Use the Get Started overview to register, activate and reset your password within Online Administration.

Your role as a Plan Administrator

Your role as a plan administrator of your company’s group benefits plan includes:

• Enrolling or re-enrolling new employees or terminating plan members

• Reporting and updating coverage due to life changing events, i.e. newborns, change in dependents, etc.

• Changing spousal coverage, salaries, division or class

• Validating student eligibility

• Paying premiums

• Keeping accurate and up to date employee records

• Encouraging employee awareness and understanding of their benefits and the resources available

RBC Insurance HR Support Centre

A wealth of HR Resources for Plan Administrators!

Your RBC Insurance Group Benefits provides free access to our RBC Insurance HR Support Centre, which includes ready-to-use HR policies and templates, up-to-date information on employment standards legislation and more. Access the link from the top menu bar to learn what resources are available to support you as a plan administrators.

Online Group Benefit Solutions for plan members

Plan Members with Extended Health & Dental benefits will receive an ID Card and will manage their health and dental benefits with our secure Online Insurance. Refer to Quick Start Guide and to Demo.

RBC Insurance MyBenefits app

Plan Members with Extended Health & Dental benefits can manage their health and dental benefits with our mobile app.

ID Cards

As the Plan Administrator you will receive Identification Cards for Plan Members when they are enrolled. Electronic copies are also available for Plan Members via Online Insurance or RBC Insurance My Benefits App. Refer to the ‘How to’ section ‘Print an ID Card’ for detailed instructions.

Fraud

RBC Insurance is committed to preventing fraudulent activity. Audits on group benefits claims are conducted regularly to help guard against the misuse of plans – both intentional and unintentional.

Fraud increases plan costs for you as the employer which puts coverage at risk. You may end up needing to pay increased premiums or lose certain benefits to cover these higher costs.

Your plan members may receive a claim audit questionnaire and these should be completed promptly, as it helps us protect all of your plan members and their benefit plans from abuse.

Learn more about Insurance Fraud.

RBC Insurance Demo Hub

Access our new Demo Hub to understand how to submit a claim, check your benefits eligibility and other plan features available online.