Resources that may help you in your day-to-day activity
Access information about your plan benefits, eligibility, claims information and more. Here’s a quick overview of what you can do within the site:
Explore the demo today to see how easy it is to manage your benefits online!View the Demo
Make sure that your claims are processed as quickly as possible.
Understand prescription drug costs and how to save money when making a claim.
Prior to travelling, review your Employee Benefits Booklet to understand what your benefits cover.
Need entertainment planning or assistance during your trip? Take advantage of our complimentary concierge services. Here are few examples of what concierge services can help you with:
Call 1-855-603-5571 toll free in Canada or the U.S. or 905-608-8251 collect from anywhere in the world.
If you suspect fraud is occurring, call our confidential phone line to report it anonymously.Learn more about Insurance Fraud
Don’t see your question? Please contact your Plan Administrator or call us at 1-855-264-2174.
Depending on the nature of your claim, you may be able to file your claim online, or have your service provider file electronically on your behalf.
Download a specific form or document for instructions.
We will contact you if we need more information. In the meantime, be sure to remain under your doctor’s care and follow his or her instructions.
Yes, if you or your dependents are covered under more than one benefit plan (for example, your spouse's plan), you can claim up to 100% of an eligible expense by coordinating your benefits under both plans.
How to coordinate your benefits:
We are committed to preventing fraudulent activity. Audits on group benefits claims are conducted regularly to help guard against the misuse of plans – both intentional and unintentional.
Fraud increases plan costs for your employer which puts your own coverage at risk. You may end up needing to pay increased premiums or lose certain benefits to cover these higher costs. Should you receive a claim audit questionnaire, please complete it promptly, as it helps us protect all of our plan members and their benefit plans from abuse.Learn how to prevent, recognize and report insurance fraud.
You can use your Health Spending Account (HSA) for eligible health-related expenses such as:
You can find a full list of eligible expenses on the Canada Revenue Agency website