Skip to main content

Explore the Features and Benefits

Our solutions make it easy for you to quickly take care of all your day-to-day plan administration tasks

Manage Group Benefits Online

Administer your group benefits plan the easy way. Online Group Benefit Solutions for Plan Administrators provides real-time secure access to your company's benefits plan, making it easy for you to quickly take care of all your day-to-day plan administration tasks.

  • Real-time, paperless interface integrated with our enrollment system
  • Add or remove a plan member
  • Update plan member information
  • Print a transaction summary of the changes made
  • View and print your benefit plan booklets and billing statements
  • Access WebShieldStats, our online reporting tool used to generate reports specific to your plan

You can activate your account in just minutes and get full access to your plan. Plus, online help is available if you need it.

Valuable Services, Savings and Support

Your company and employees will save time and money with the value-added services available through Group Benefit Solutions—offered only at RBC Insurance, and at no additional cost to your company.

We have partnered with Personalized Prescribing Inc. to offer preferred pricing to your plan members for a drug compatibility test.

Plan members who take advantage of the drug compatibility test can benefit from:

  • Reduced chance of harmful side-effects due to taking the wrong medication
  • Finding the proper treatment faster
  • Less impact on their personal life, family and job
  • Fewer trips to the doctor (by receiving the right drug sooner)

In addition, this program may help your company to lower unnecessary drug claim costs by reducing medication waste and increase productivity due to less medication-related absenteeism and employee disability.

Read More

We’ve partnered with LifeWorks, a leader in business services, to bring you the HR Support Centre for Small Business, which gives you access to:

  • FREE ready-to-use HR policies and templates
  • Up-to-date information on employment standards legislation
  • Interesting facts about HR practices
  • Preferred pricing on a range of HR/legal services and software to help your company with recruitment, employee screening, scheduling, time-tracking and managing employee leaves and terminations

If you’re already a Group Benefit Solutions client, sign in to your Plan Administrator site, or contact your Group Benefit Advisor for more information.


Our digital Wellness Program makes it easy to support and reward your employees’ health and well-being. It’s offered at no additional cost for Group Benefit Solutions plan members with health coverage.

Learn More

Forecast Reports

Review in-depth forecasts for the economy and financial markets in Canada and around the world.

View More

Plan Management Tips

Learn easy ways to keep your group benefits plan running smoothly.

  • Manage your plan online. Use Online Group Benefit Solutions for your day-to-day administration needs to reduce your work effort. Enrol Now
  • Enrol new employees as soon as possible. To ensure a new employee is covered under your plan, please send us a completed Group Enrolment Form within 31 days of the date your employee becomes eligible.
  • Always include your group policy number. Make sure to include your group policy number and company name on any correspondence and forms you send to us. You can find your group policy number on your group billing statement.
  • Keep company information up-to-date. Always keep your company information currentsuch as the address and phone number. You can make updates easily by calling RBC Insurance® Customer Service at our toll-free number: 1-855-264-2174.
  • Keep employee records current. Since we assess claims based on the information provided on the claim form, it’s vital that our records match information received from plan members. Changes in employee status that need to be updated include: division, class, location, salary, family, dependents, spousal coverage, student information or termination. Online Group Benefit Solutions users can make updates easily online.
    You can also download the Group Benefits Member Change Form, Status Change Form or for additional tips, see the Eligibility Checklist.
  • Encourage employees to go online. Online Group Benefit Solutions for Plan Members makes it easy for your employees to manage their own health and dental benefits online. From our secure site they can print personalized claims forms, submit certain claims, check on claims information, find answers to their questions, and much more.
  • Remember, we’re here to help! Have questions? Check out our FAQs . You can also contact your Group Benefit Advisor or call us at 1-855-264-2174.

Download a Form or Document

If you administer an RBC Insurance Group Benefit Solutions plan you can also access resources by signing in to the Online Group Benefit Solutions website.

Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print a form on your system.

iServices User?

If you’re an RBC Insurance client using iServices, you’ll need to sign in to our iServices site for online services.

Plan Administration FAQs

Don’t see your question? Please contact your Group Benefit Advisor or call us at 1-855-264-2174.

Looking for Something Else?

Sign in to Online Group Benefit Solutions, call us or contact your Group Benefit Advisor.

Discover and Learn