(EN) 
Canada - ENContact us about your travel insurance
Claims and Policy Support
Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.
Getting Medical or Emergency Assistance While Travelling
If you need help during your trip for a medical or other travel emergency, help is available 24/7.1
Note: If international operator assistance is required; please determine how to call collect to Canada from your particular destination before leaving.
If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call Allianz Global Assistance1 at the earliest opportunity.
How to reach help:
If you purchased your travel insurance from us call:
- Toll Free: 1-800-387-2487 (Canada and U.S.)
- Collect: (905) 816-2561 (collect from anywhere)
If you have travel insurance through your RBC Credit Card call:
- Toll Free: 1-800-533-2778 (Canada and U.S.)
- Collect: (905) 816-2581 (collect from anywhere)
If you have travel insurance through RBC Insurance Group Benefits Solutions call:
- Toll Free: 1 855-603-5571 (Canada and U.S.)
- Collect: (905) 608-8251 (collect from anywhere)
If you have travel insurance as an RBC Employee or RBC Retiree call:
- Toll Free: 1-866-496-5254 (Canada and U.S.)
- Collect: (905) 816-1202 (collect from anywhere)
If you are having trouble reaching our assistance provider, Allianz Global Assistance, please email the information listed below to the Allianz Medical Team at CaseManagementCA@allianz-assistance.ca2:
- Your full name
- Your current location (city and country)
- How we can get in touch with you – phone number and/or email
- Other travelling companions who may require our assistance
(Note: Only messages related to medical emergencies will be responded to.)
Get help before or during your trip
Call your travel agent, airline, tour operator or carrier to cancel your trip no later than one business day after the cause of cancellation–and then call us 1-800-263-8944
Use the form below to designate or change your beneficiary. All instructions are included within the form.
Please note that provincial regulations require that beneficiary designations or changes be made in writing.
Select a distributor to find the Policy Document and Quebec Documents (Product Summary, Fact Sheet and Notice of Rescission) that you’d like to review.
Contact us
Mailing Address
RBC Insurance
6880 Financial Drive
Mississauga, ON
L5N 7Y5
Travel insurance phone number
Line of business |
Phone number |
|---|---|
|
Travel Insurance Packages Travel Medical Insurance Trip Cancelation and Trip Interruption Insurance Visitors to Canada Insurance |
1-866-896-8172 |
How We Can Help
Find a Store or Advisor
Helpful insurance advice available at your convenience.
RBC Insurance Company of Canada has appointed AZGA Service Canada Inc. (operating as “Allianz Global Assistance”) as the provider of all assistance and claims services.
Regular, unencrypted email is not secure. Please be mindful if including any personal or confidential information in a regular, unencrypted email. To discuss your personal information safely, you may wish to contact Allianz Global Assistance by telephone. For more general cyber security information, please visit our Email & Website Fraud or to help you spot phishing emails and fake websites, visit our Cyber site.