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Client Support > Claims & Emergencies

Claims & Emergencies

Reporting or Discussing an Insurance Claim

Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible.


You are on: Auto

Auto Insurance Claims:

Call as soon as possible:

  • 1-800-769-2526
    (24 hours a day, seven days a week)
  • 905-608-8945
    Collect from anywhere (24 hours a day, seven days a week)
  • Or on your cell phone at #722
    (24 hours a day, seven days a week)

Tip: Not sure if you should make a claim? Wonder if making a claim will impact your insurance rates? Call the Anonymous Claims Advice Line at 1-866-953-8285 to ask confidentially, free of charge.

 

Find out more:

 

You are on: Home

Home Insurance Claims:

Call as soon as possible:

  • 1-800-769-2526
    (24 hours a day, seven days a week)
  • 905-608-8945
    Collect from anywhere (24 hours a day, seven days a week)

Tip: Not sure if you should make a claim? Wonder if making a claim will impact your insurance rates? Call the Anonymous Claims Advice Line at 1-866-953-8285 to ask confidentially, free of charge.

You are on: Life

Term, Permanent and Universal Life Insurance Claims:

Call us as soon as possible at:

  • 1-877-519-9501
    (Monday to Friday, 8:00 a.m. to 5:00 p.m., EST)

Personal Accident Insurance Claims:

Call us as soon as possible at:

  • 1-800-845-9750
    (Monday to Friday, 8:30am to 5pm, EST)

Tip: If you have the insurance policy or policy number handy when you call, it will make it quicker to provide assistance. But don’t worry if you don't have it, we will still be able to assist you in your time of need.

You are on: Health

Health Insurance Claims and Return to Work Assistance:

Call us as soon as possible at:

  • 1-877-519-9501
    (Monday to Friday, 8:00 a.m. to 5:00 p.m., EST)

Tip: If you have your insurance policy or policy number handy when you call, it will make it quicker to provide assistance. But don’t worry if you don't have it, we will still be able to assist you in your time of need.

 

Bill's Story

Brenda’s Story

 

You are on: Travel

Travel Insurance Claims:

If you have a medical emergency, need to cancel or cut your trip short, or you have another situation, call us as soon as possible.

For 24-hour emergency medical or other travel assistance:

  • Toll-free from Canada and U.S.: 1-800-387-2487
  • Toll-free from Mexico: 001-800-514-1890
  • Collect from anywhere: (905) 816-2561
  • Fax toll-free from Canada and U.S.: 1-888-298-6340
  • Fax from anywhere: (905) 813-4719

Note: If a medical emergency prevents you from calling before you receive medical care, we ask that you (or someone else on your behalf) call us at the earliest possible opportunity.

Check claim status or get help with a claim:

  • Toll-free from Canada and U.S.: 1-800-263-8944
    M-F: 7:30 a.m. - 8:30 p.m. (EST), S: 9:00 a.m. - 5:00 p.m. (EST)

  • General fax number: (905) 813-4701

Cancel your trip before departing:

  1. Cancel your trip immediately with your travel agent, airline, tour company or the carrier (no later than 1 business day following the cause of cancellation).
  2. Call us the same day, if possible:
    Toll-free from Canada and U.S.: 1-800-263-8944
    M-F: 7:30 a.m. - 8:30 p.m. (EST), S: 9:00 a.m. - 5:00 p.m. (EST)

Tip: Always carry your travel insurance policy with you, along with the wallet card and phone numbers you need if there's an emergency (including the toll-free number).

 

 

Kerry’s Story

Meet Kerry who encountered the unexpected when traveling on a once in a lifetime vacation to Europe. Get the full story of how RBC Insurance® was there to help.

 

You are on: Loan, Mortgage and Credit

Loan, Mortgage and Credit Protection

Claim Type: Call us as soon as possible at: Hours:
HomeProtector® Insurance (ouvre une nouvelle fenêtre)

1-800-769-2523

Mon to Fri, 8:00 a.m. to 10:00 p.m., EST

LoanProtector® Insurance (ouvre une nouvelle fenêtre)

1-800-769-2523

Mon to Fri, 8:00 a.m. to 10:00 p.m., EST

BalanceProtector Premiere® Plus (ouvre une nouvelle fenêtre)

1-888-896-2766

Mon to Fri, 8:00 a.m. to 8:00 p.m., EST

Business Loan Insurance Plan (ouvre une nouvelle fenêtre)

1-800-769-2523

Mon to Fri, 8:00 a.m. to 10:00 p.m., EST

Important: You must submit your claim within a certain period of time. This timeframe varies by product, generally within 30 to 150 days of the occurrence. It's best to call us right away, and we'll guide you.

Tip: If you have the insurance policy or policy number handy when you call, it will make it quicker to provide assistance. But don’t worry if you don't have it, we will still be able to assist you.