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Client Support > Claims & Emergencies

Claims & Emergencies

Reporting or Discussing an Insurance Claim

Whether you have a new claim or questions about an existing claim, our representatives will work with you to make things as easy as possible.

Call us—we're here to help you.


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You are on: Auto

Auto Insurance Claims:

Call us as soon as possible at:

  • 1-800-769-2526
    (24 hours a day, seven days a week)
  • Or on your cell phone at #RBC (#722)
    (24 hours a day, seven days a week)

Tip: Not sure if you should make a claim? Wonder if making a claim will impact your insurance rates? Call our home and auto insurance Claims Advice Line at 1-866-953-8285 to ask confidentially, free of charge.

 

Find out more:

 
 

Kate’s Story

After a car accident, Kate meets a caring team of people from RBC Insurance who help her get back on the road.

 

You are on: Home

Home Insurance Claims:

Call us as soon as possible at:

  • 1-800-ROYAL 2-6 (1-800-769-2526)
    (24 hours a day, seven days a week)

Tip: Not sure if you should make a claim? Wonder if making a claim will impact your insurance rates? Call our home and auto insurance Claims Advice Line at 1-866-953-8285 to ask confidentially, free of charge.

 

Find out more:

 

You are on: Life

Term, Permanent and Universal Life Insurance Claims:

Call us as soon as possible at:

  • 1-877-519-9501
    (Monday to Friday, 8:00 a.m. to 5:00 p.m., EST)

Personal Accident Insurance Claims:

Call us as soon as possible at:

  • 1-800-845-9750
    (Monday to Friday, 8:30am to 5pm, EST)

Tip: If you have the insurance policy or policy number handy when you call, it will make it quicker to provide assistance. But don’t worry if you don't have it, we will still be able to assist you in your time of need.

 

Find out more:

 

You are on: Health

Health Insurance Claims and Return to Work Assistance:

Call us as soon as possible at:

  • 1-877-519-9501
    (Monday to Friday, 8:00 a.m. to 5:00 p.m., EST)

Tip: If you have your insurance policy or policy number handy when you call, it will make it quicker to provide assistance. But don’t worry if you don't have it, we will still be able to assist you in your time of need.

 

Find out more:

 
 

Bill's Story

Learn how Bill and his family got the help they needed after he developed a sudden illness.
Previous 1 of 2 Next

Brenda’s Story

An unexptected injury forced Brenda to take time off work. See how RBC Insurance helped her so she could focus on getting better and back to work.
Previous 2 of 2 Next
 

You are on: Travel

If you have a medical emergency, need to cancel or cut your trip short, or you have another situation, call us as soon as possible.

Emergency phone numbers if you purchased your travel insurance from:

Tip: Always carry your travel insurance policy with you, along with the wallet card and phone numbers you need if there's an emergency (including the toll-free number).

 

Find out more:

 
 

Kerry’s Story

Meet Kerry who encountered the unexpected when traveling on a once in a lifetime vacation to Europe. Get the full story of how RBC Insurance® was there to help.

 

You are on: Loan, Mortgage and Credit

HomeProtector®, LoanProtector® and Business Loan Insurance Plan Claims:

Call us as soon as possible at:

  • 1-800-769-2523

BalanceProtector® Insurance Claims:

Call us as soon as possible at:

  • 1-888-896-2766
    (Monday to Friday, 8:00 a.m. to 8:00 p.m., EST)

Important: You must submit your claim within a certain period of time. This timeframe varies by product, generally within 30 to 150 days of the occurrence. It's best to call us right away, and we'll guide you.

Tip: If you have the insurance policy or policy number handy when you call, it will make it quicker to provide assistance. But don’t worry if you don't have it, we will still be able to assist you.

 

Find out more at RBC Royal Bank: