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How We Can Help

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1-800-769-2568

Mon-Fri: 8am to 8pm, ET
Sat: 8am to 6pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

How We Can Help

Talk to Us

1-877-749-7224

Mon-Fri 8am to 8pm, Sat: 8am to 6pm, ET
Québec: Mon-Fri: 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

How We Can Help

Talk to Us

1-877-749-7224

Mon-Fri 8am to 8pm, Sat: 8am to 6pm, ET
Québec: Mon-Fri: 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Manage your Car Insurance Policy

Please call to update your policy if you:

  • Move—even if it’s within the same town or city
  • Change your name, phone number or email address
  • Change jobs or the location where you work or go to school
  • Buy a vehicle or no longer own a vehicle in your policy
  • Change the way you use your vehicle
  • Need to add or remove drivers from your policy
  • Need to change the primary driver of a vehicle
  • Want to change your coverage or payment method

How We Can Help

Talk to Us

1-877-749-7224

Mon-Fri 8am to 8pm, Sat: 8am to 6pm, ET
Québec: Mon-Fri: 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

How We Can Help

Talk to Us

1-866-223-7113

Mon-Fri: 8am to 8pm, ET
Québec: Mon-Fri: 8:30am to 6pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Manage your Life Insurance Policy

Use the forms below to make a change to your policy. All instructions are included with the form. For questions or to request a form not included below, please contact your advisor or call us.

If you have lost or misplaced your insurance policy and/or require a duplicate policy, please complete this form and forward it to our office with the applicable fee.

Download Form

Use this form to designate or change your beneficiary. Please ensure that all required signatures are obtained prior to submitting the form; for example, any existing irrevocable beneficiary must sign this form.

Download Form

If you would like to pay your premium by pre-authorized monthly debit, please complete this form and return it to our office.

Download Form

Complete this form if the insured person's death occurred while he or she was outside Canada.

Download Form

Use this form to change the name of the certificate holder, spouse or beneficiary on Personal Accident Protection certificates.

Download Form

If you are making a payment to our office by money order, bank draft or wire transfer, please complete and include this form with your payment. This form may also be required for payments of $100,000 or more.

Download Form

Complete this form and provide supporting documentation to record any name changes that apply to a policy owner, insured person or beneficiary.

Download Form

If you would like to pay your premium by credit card, please complete this form and return it to our office.

Download Form

Use this form to change beneficiary designation for Personal Accident Protection Certificates Policy #AC 4138PH and AC 4140PH.

Download Form

How We Can Help

Talk to Us

1-866-262-7920

Mon-Fri: 8am to 8pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Manage your Health Insurance Policy

Use the forms below to make a change to your policy. All instructions are included with the form. For questions or to request a form not included below, please contact your advisor or call us.

Use this form to change the ownership on your critical illness insurance policy. (For example, if your employer or a business partner owns the policy on you and you change jobs, this form would be used to assign policy ownership to you.)

Download Form

Complete this form to change the insurance agent or representative that services your policy.

Download Form

Complete this form if you have a wage loss replacement plan (WLRP) for disability insurance with your employer and your agreement with your employer has ceased (for example, your employment has terminated).

Download Form

Use this form to change your beneficiary for a critical illness insurance policy. The assigned beneficiary will receive any applicable refunds in the event of death.

Download Form

Use this form for a variety of requests, such as making a name or address change, assigning or releasing a collateral assignment, or cancelling a policy. You can also use this form to request a duplicate contract.

Download Form

Use this form to change the ownership on your disability insurance policy. (For example, if your employer or a business partner owns the policy on you and you change jobs, this form would be used to assign policy ownership to you.)

Download Form

Complete this form to reinstate a lapsed policy or to make changes to your existing policy coverage.

Download Form

Use this form to change your beneficiary for a disability policy. The assigned beneficiary will receive any applicable refunds in the event of death.

Download Form

Use this form to cancel your existing critical illness or disability insurance policy.

Download Form

If you would like to pay your premium by pre-authorized monthly debit, please complete this form and return it to our office.

Download Form

How We Can Help

Talk to Us

1-866-896-8172

Mon-Fri: 8am to 8pm, ET
Sat-Sun: 8am to 6pm, ET

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

Get Help Before or During Your Trip

Call your travel agent, airline, tour operator or carrier to cancel your trip no later than one business day after the cause of cancellation–and then call us 1-800-263-8944

Use the form below to designate or change your beneficiary. All instructions are included within the form.

Please note that provincial regulations require that beneficiary designations or changes be made in writing.

Designate or Change your Beneficiary

Select a distributor to find the Policy Document and Quebec Documents (Product Summary, Fact Sheet and Notice of Rescission) that you’d like to review.

How We Can Help

Talk to Us

Loan Protector & Home Protector
1-800-769-2523

Balance Protector Premiere Plus
1-888-896-2766

Claims and Policy Support

Whether you have a new claim, an existing claim question or require a change to your policy, representatives will work with you to make things as easy as possible.

How We Can Help

Talk to Us

1-877-933-4800

Mon-Fri: 8am to 8pm, ET

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