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Caring Support When You Need it Most.

Contact us for assistance, we can help.

 

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HomeProtector®
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LoanProtector®
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BalanceProtector Premiere® Plus
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Making a Claim

Knowledgeable claims and service advisors are available to help you.

How to Make a Claim

You can count on us to make the claims process as easy as possible.

Call us as soon as possible

You must submit your claim within a certain period of time. This timeframe varies by product, generally within 30 to 150 days of the occurrence. It's best to call us right away, and we'll guide you.

HomeProtector® Insurance

Call 1-800-769-2523

Mon-Fri: 8:00am-10:00pm ET

More on HomeProtector

LoanProtector® Insurance

Call 1-800-769-2523

Mon-Fri: 8:00am-10:00pm, ET

More on LoanProtector

BalanceProtector Premiere® Plus

Call 1-888-896-2766

Mon-Fri: 8:00am-8:00pm, ET

More on BalanceProtector Premiere® Plus

Business Loan Insurance Plan

Call 1-800-769-2523

Mon-Fri: 8:00am-10:00pm, ET

More on Business Loan Insurance Plan

Check a Claim's Status or Get Help With a Claim

Call us to check a claim's status or get help with a form.

If you are a RBC Royal Bank Online Banking client, you'll receive automatic updates on the status of your claim. You can view these updates in the Online Banking Message Centre.

HomeProtector® Insurance

Call 1-800-769-2523

Mon-Fri: 8:00am-10:00pm ET

More on HomeProtector

LoanProtector® Insurance

Call 1-800-769-2523

Mon-Fri: 8:00am-10:00pm, ET

More on LoanProtector

BalanceProtector Premiere® Plus

Call 1-888-896-2766

Mon-Fri: 8:00am-8:00pm, ET

More on BalanceProtector Premiere® Plus

Business Loan Insurance Plan

Call 1-800-769-2523

Mon-Fri: 8:00am-10:00pm, ET

More on Business Loan Insurance Plan

Having the policy number handy when you call will help us give you faster service. If you can't find it, don't worry—we can still assist you.