From emergency medical to travel assistance, we can help.
Note: If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call us at the earliest opportunity.
Contact us as soon as possible if you need to:
Travel the world knowing emergency travel and medical assistance is just a phone call away.
From medical referrals and physician consultations, to travel planning, we can help.
Assured Assistance Inc. (AAI) is the operating entity of RBC Insurance that provides our world-class emergency travel assistance. AAI supports millions of travellers and manages almost 400,000 calls every year.
Most of our plans let you extend your coverage (subject to certain conditions of your policy).
If you've purchased a single trip plan, the following conditions apply:
If you've purchased a multi-trip annual plan, the following conditions apply:
You may purchase a top-up policy for the additional number of days beyond the duration covered by your multi-trip annual plan as follows:
Need entertainment planning or assistance during your trip? Take advantage of our complimentary concierge services!
Knowledgeable claims and service advisors are available to you.
Call us first to make a claim request
Let us know you have cancelled your trip
Call your travel agent, airline, tour operator or carrier to cancel your trip no later than one business day after the cause of cancellation—and then call us.
1-800-263-8944 (Toll-free from Canada & U.S.)
Mon-Fri: 7:30 am-8:30 pm, Sat: 9 am-5 pm ET
Complete the following steps to submit your claim:
Please note: Depending on the claim, we may request more information.
RBC Royal Bank® Credit Card – Travel Accident Insurance Designation of Beneficiary
If you have an RBC Royal Bank credit card that includes travel accident insurance, you can use this form to designate a beneficiary or change a previously designated beneficiary.
If you previously designated a beneficiary, you will need to update that designation with the new insurer, RBC Insurance Company of Canada, for trips purchased on your applicable card on June 1, 2013 and afterwards. Any designation of beneficiary made prior to this date is valid with the current insurer for trips purchased on your applicable card until midnight on May 31, 2013. Your designation of a beneficiary is not mandatory. Payment will be made to your estate in the case of a claim where the beneficiary has not been designated.
This form is an editable PDF form compatible with the latest version of Adobe Reader. To complete the form online, first save it to your computer and then open it using a compatible PDF viewer. Type your information into the form fields and print 2 copies of your completed form. Return one signed copy to RBC Insurance Company of Canada. Keep the other copy for your records.
Note: Forms are provided in Adobe PDF format. A recent version of Adobe Reader or Adobe Acrobat may be required to open, read and print a form on your system. You can install the latest version of Adobe Reader.
Select the form required for the type of claim you are making. Full instructions and mailing addresses are found within the tabs above.
Residents of Alberta, Manitoba, New Brunswick, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, or the Yukon
Residents of British Columbia
Residents of Newfoundland and Labrador
Residents of Québec
Before you pack your bags, make sure it's safe to visit your destination
It’s important to confirm your travel arrangements and monitor weather conditions before departing on your trip. Airlines frequently allow changes to travel plans without a change fee. We suggest contacting your airline before heading to the airport to learn about potential delays and rescheduling options.
We offer coverage that helps protect you against carrier delays, missed connections and problems getting to the airport on time. However, you must purchase trip cancellation and interruption insurance (in a travel insurance package or stand-alone) prior to the time that a severe storm warning or watch is issued. Once a severe weather warning or watch has been forecasted, trip cancellation and interruption losses resulting from the storm are excluded from your coverage.
Have a question about making a claim or getting help during a travel emergency? Get the answers you need here.
If you have trip cancellation and interruption insurance and the emergency is covered, it will help pay for your expenses to return home. There are a number of circumstances that qualify as an emergency (for example, the death or serious illness of a family member). These circumstances, as well as terms and conditions, are described in the policy document.
Trip cancellation and interruption insurance also reimburses you for any cancellation penalties that a travel provider might charge (if you cancel a non-refundable airline ticket, for example).
Remember, in order to be reimbursed, you must call Assured Assistance Inc. (AAI). You can call AAI toll-free 24 hours a day, 7 days a week at 1-800-387-2487 from the U.S. and Canada or (905) 816-2561 collect from anywhere in the world.
Yes, as soon as medically possible. There are several reasons to call the emergency contact number first:
Of course, obtaining urgent care in an emergency is your #1 priority—and we're here to help at our toll-free emergency contact number. However, if your medical condition prevents you from calling before seeking emergency treatment, then you must call as soon as medically possible.
Someone else (a family member, friend, hospital or physician's office staff, etc.) may call on your behalf–so it's a very good idea to carry your RBC Insurance travel insurance wallet card with you at all times.
We want to do all we can to help you if you have an emergency—starting with reducing your stress level. If you need us, just call us toll-free.
It's our goal to settle every claim as quickly as possible. While every claim is different, there are things you can do to speed things up:
The multilingual representatives of Assured Assistance Inc. (AAI), the RBC Insurance travel emergency assistance network, are ready 24 hours a day, seven days a week when you have a medical emergency. You can rely on them to refer you or (when medically appropriate) transfer you to one of the accredited medical service providers within the AAI network, so you can receive the care you need as quickly as possible.
Because our representatives are multilingual and have 24-hour access to real-time translation services, we can provide the help you need in your own language—and also have someone to communicate on your behalf with medical personnel who may speak a different language.
Whenever possible, AAI will also request for the medical service provider within the network to bill the covered medical expenses directly to us instead of you—reducing stress and hassle.
We will pay your eligible medical bills directly to the medical provider or hospital for you whenever possible.
No matter where in the world you are, we’ll be here for you. If you have an emergency, you can call Assured Assistance Inc. (AAI) toll-free 24 hours a day, 7 days a week at 1-800-387-2487 from the U.S. and Canada or (905) 816-2561 collect from anywhere in the world.
The multilingual representatives of AAI are experienced experts in coordinating emergency care for travellers in foreign lands, managing more than 400,000 calls per year.
The documentation you need to provide will depend on the type of claim, the type of plan you purchased and the province/territory in which you live.